ARCHIVED - Telecom Commission Letter addressed to Edward Antecol (Freedom Mobile Inc.)

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Ottawa, 12 April 2017

Our reference: 8663-C12-201015470


RE: Freedom Mobile Inc. – Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Mr. Antecol:

On 6 March 2017, Freedom Mobile Inc. (Freedom Mobile), filed information related to its local VoIP 9-1-1 emergency service provided to certain mobile customers as a Wi-Fi calling feature.

This is to advise you that based on the information provided by Freedom Mobile, including the name of the 9-1-1 service provider, Commission staff is satisfied that Freedom Mobile’s new VoIP service would meet obligations for providing VoIP 9-1-1 service to certain mobile customers as a Wi-Fi calling feature. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-212005-21 1 and Telecom Decision 2005-612005-61 2. Finally, as of the date of this letter, Commission staff notes that Freedom Mobile has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s list of Competitive Local Exchange Carriers (CLEC) and Wireless Carriers.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS licence and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray Director,
Dispute Resolution & Regulatory Implementation
Telecommunications Sector

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