Telecom Commission Letter addressed to Jessica Murray (LCA Systems Inc.)

Ottawa, 12 April 2017

Our reference: 8663-C12-201015470


Re: LCA Systems Inc. Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Ms. Murray:

On 16 February 2017, LCA Systems Inc. (LCA Systems) marketing it VoIP services as YOVU Cloud Office Phone, filed information related to its local VoIP 9-1-1 emergency service.

This is to advise you that based on the information provided by LCA Systems, including the name of the 9-1-1 service provider, Commission staff is satisfied that LCA Systems’ new VoIP service would meet obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-212005-21 1 and Telecom Decision 2005-612005-61 2. Finally, as of the date of this letter, Commission staff notes that LCA Systems has applied for a Basic International Telecommunications Service (BITS) licence and is on the Commission’s list of Resellers.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS licence and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray Director,
Dispute Resolution & Regulatory Implementation
Telecommunications Sector

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