ARCHIVED - Telecom Commission Letter Addressed to Philippe Gauvin (Bell Canada)

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Ottawa, 27 March 2017

Our reference: 1011-NOC2017-0033


Bell Canada
Philippe Gauvin
Floor 19
160 Elgin Street
Ottawa, Ontario  K2P 2C4

Subject:  Telecom Notice of Consultation (TNC) CRTC 2017-33, Review of the regulatory framework for text-based message relay services (MRS Review) – Request for disclosure of information

Dear Mr. Gauvin:

As indicated in our letter dated 24 March 2017 and in response to your request dated 28 February 2017, please find below aggregate call volume and expenditure data concerning the delivery of traditional Teletypewriter (TTY) and Internet Protocol (IP) relay services by various telecommunications service providers in Canada.

Aggregate monthly call volumes across Local Exchange Carriers (LECs) listed in Appendix 2 to TNC 2017-33
  Sept 2014 to May 2015 2015 2016
TTY relay 65,347 57,537 51,997
IP relay 9,063 9,045 8,841
Total 74,410 66,582 60,838
Aggregate annual expenditures across LECs listed in Appendix 2 to TNC 2017-33 (in millions of $)Footnote1
  2008 2009 2010 2011 2012 2013 2014 2015 2016
TTY relay 13.2 14.2    15.2 11.7 9.6 Note1 Note1 7.3 6.2
IP relay 0.0 0.0 4.5 5.9 3.5 Note1 Note1 1.7 1.7
Total 13.2 14.2 19.8 17.7 13.1 Note1 Note1 9.0 7.9

As mentioned in our letter dated 24 March 2017, the filing deadline for interventions continues to be 3 April 2017.

If you have any questions with regards to this letter, please contact Bradley Gaudet at

Yours sincerely,


Nanao Kachi
Director, Social and Consumer Policy
Consumer Affairs and Strategic Policy

c.c.: LECs listed in Appendix 2 to TNC CRTC 2017-33

Date modified: