Telecom Commission Letter Addressed to Linda Cicco (BT Canada Inc.)

Ottawa, 21 March 2017

Our reference:  8663-C12-201015470

BY EMAIL

Ms. Linda Cicco
Regulatory Compliance Manager
BT Canada Inc.
Suite 1904
200 King Street West
Toronto, Ontario M5H 3T4
linda.cicco@bt.com

RE:  BT Canada Inc. Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Ms. Cicco:

On 7 March 2017, BT Canada Inc. (BT) filed information related to its local VoIP 9-1-1 emergency service. This is to advise you that based on the information provided by BT, including the name of the 9-1-1 service provider, Commission staff is satisfied that BT’s new VoIP service would meet obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote 1 and Telecom Decision 2005-61Footnote 2. Finally, as of the date of this letter, Commission staff notes that BT has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s list of Resellers.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS licence and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at http://www.crtc.gc.ca/eng/telephone8.htm.

Sincerely,

Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

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