ARCHIVED - Telecom Commission Letter Addressed to Philippe Gauvin (Bell Canada)

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Ottawa, 13 March 2017

Our reference: 8663-C12-201015470


Mr. Philippe Gauvin
Senior Legal Counsel
Bell Canada
Floor 19
160 Elgin St.
Ottawa, Ontario  K2P 2C4

RE: Bell Canada – Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Mr. Gauvin:

On 20 February 2017, Bell Canada filed information related to its local VoIP 9-1-1 emergency service for Hosted IP Voice Service marketed as Bell Total Connect service for Enterprise customers (BTC Enterprise Service) and Bell Total Connect Service for Small Business customers.

This is to advise you that based on the information provided by Bell Canada, Commission staff is satisfied that Bell Canada’s revised wording meets its obligations for providing VoIP 9-1-1 for Bell Total Connect service for Enterprise customers and Bell Total Connect Service for Small Business customers.  Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2 .  Finally, as of the date of this letter, Commission staff notes that Bell Canada has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s list of Incumbent Local Exchange Carriers (ILECs).

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations.  The customer notification texts must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service.  The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and Incumbent Local Exchange Carriers (ILECs) registration.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service.  These regulations can be found on the Commission’s website at


Original signed by Valerie Plaskacz for

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector
c.c: Wendy McClintock, CRTC, (819) 639-6211,

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