ARCHIVED - Broadcasting Procedural Letter Addressed to Nathalie Dorval (Cogeco Communications)

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Ottawa, 5 July 2017

Our file number: 2017-0520-4


Mme Nathalie Dorval
Vice-President, Regulatory Affairs and Copyright
Cogeco Communications
5, Place Ville Marie, Office 1700
Montréal (Québec) H3B 0B3

Re: Cogeco Part 1 Application, Temporary modification of certain requirements under the Television Service Provider Code – Request for Information

Dear Ms Dorval:

Cogeco Communications, in the name of its subsidiary company, Cogeco Connexion (Cogeco) filed an application on 21 June 2017 asking to “defer the coming into force of certain regulatory requirements arising from the implementation of the Broadcasting Regulatory Policy CRTC 2016-1Footnote1 – The Television Service Provider Code (The Code)”.

Commission staff is seeking for clarification concerning the following:

  1. In its application, Cogeco noted that because of its Structuring Project, it will be impossible for it to comply with certain requirements of the Code. What measures could be taken in order to offer an interim solution that would allow Cogeco customers to access information referenced in provisions 4.b, 4.e and 4.f of section VII of the Code and in provision 1 of section IX of the Code?
  2. In its application, Cogeco indicated it confirmed with the Commission on 5 May 2016 that it would adhere to the Code and communicated on 21 November 2016 its intent to comply with the condition of licence requiring compliance with the code as of 1 September 2017. Please explain what caused the delay of the Structuring Project that now requires to extend the compliance date to 31 March 2018?
  3. Since the delay incurred will affect clients subscribing to Cogeco’s television service, how many customers will be directly affected?

Please provide the information mentioned above no later than 19 July 2017.

Further, to ensure that all parties can address all relevant information that is thus added to the public file of this proceeding, the deadline for the submission of final replies will be extended to 1 August 2017.

If you have any questions with regards to this letter, please contact Laurence Moreau at


[Original signed]

Nanao Kachi
Director, Social and Consumer Policy
Consumer Affairs and Strategic Policy 

c.c.: Celia Millay
Ketty Forest,

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