ARCHIVED - Telecom Procedural Letter addressed to Chris Kellett (CRTC Emergency Service (9-1-1) Working Group)

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Ottawa, 7 December 2016

Our reference: 8665-C12-201507008


Mr. Chris Kellett, Chair
CRTC Emergency Service (9-1-1) Working Group

RE: Matters related to the reliability and resiliency of the 9-1-1 networks – Procedural request – Request to extend the deadline to file 9-1-1 service outage notification processes and report

Dear Sir,

In Telecom Regulatory Policy CRTC 2016-165,Footnote 1 the Commission requested that the Emergency Services Working Group (ESWG) do the following:

Subsequently, the Commission received a letter from the ESWG dated 8 November 2016 requesting an extension to the 2 November 2016 deadline. The ESWG submitted that it is not able to develop the 9-1-1 service outage notification processes and mechanisms and file a report with its recommendations within the allotted timeframe and sought approval to extend the filing date to 14 April 2017.

The ESWG cited the following reasons in support of their position: the heavy workload related to Next-generation 9-1-1 technical discussions, the difficulty in finding a task owner who was not potentially conflicted due to the nature of this undertaking and the ability to only start on this work in late October as a result.

The Commission acknowledges the heavy workload of the ESWG and realizes that each task is chaired on a voluntary basis.

In light of the above, the Commission extends the time period for the ESWG to develop the 9-1-1 service outage processes and mechanisms. The ESWG is to file its report with the Commission by 14 April 2017.

Yours sincerely,

Original signed by

Danielle May-Cuconato
Secretary General

c.c.: Sheehan Carter, CRTC, (
Joel McGrath, CRTC, (


Footnote 1

Telecom Regulatory Policy CRTC 2016-165 Matters related to the reliability and resiliency of the 9-1-1 networks, 2 May 2016, p.65.

Return to footnote 1

Date modified: