Telecom Commission Letter Addressed to Dennis Béland (Québecor Média Inc.)

Ottawa, 1 December 2016

Our reference:  8663-C12-201015470


Mr. Dennis Béland
Senior Adviser, Regulatory Affairs, Telecommunications
Québecor Média Inc.
612 St-Jaques Street. 15th floor
Montréal, Québec H3C 4M8

RE:  Québecor Média inc. Obligations of local VoIP service providers with respect to 9-1-1 emergency service – information from Québecor Média inc. on behalf of its subsidiary, Vidéotron s.e.n.c. (Vidéotron), regarding Provincial SIP and Cisco Cloud-Based Unified Communications SIP

Dear M. Béland:

On 3 November 2016, Québecor Média inc., on behalf of its subsidiary, Vidéotron s.e.n.c. (Vidéotron), filed information related to Videotron’s provision of local VoIP 9-1-1 emergency service in relation to its Provincial SIP and Cisco Cloud-Based Unified Communications SIP.

This is to advise you that based on the information provided by Québecor Média, including the name of the 9-1-1 service provider, Commission staff is satisfied that Videotron meets its obligations for providing VoIP 9-1-1 service in relation to these services. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote 1 and Telecom Decision 2005-61Footnote 2 . Finally, as of the date of this letter, Commission staff notes that Videotron has a Basic International Telecommunications Service (BITS) licence and is appropriately registered with the Commission.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations.  The customer notification texts must be posted on the company’s website within five (5) business days of this letter.  The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS licence and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service.  These regulations can be found on the Commission’s website at

Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c: Patrick Desy - Conseiller principal, Affaires réglementaires, Télécommunications,


Footnote 1

Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005 (Telecom Decision 2005-21).

Return to footnote 1

Footnote 2

Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).

Return to footnote 2

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