Telecom - Commission letter addressed to Samer Bishay (Ice Wireless)

Ottawa, 19 September 2016

Our reference: 8620-C12-201513416

BY EMAIL

Mr. Samer Bishay
President & CEO
Ice Wireless
675 Cochrane Drive, 6th floor, East Tower
Markham, Ontario L3R 0B8
regulatory@icewireless.ca

RE: Ice Wireless compliance with Telecom Regulatory Policy 2016-231

Dear Mr. Bishay:

The purpose of this letter is to request information concerning the compliance of Ice Wireless, a wireless service provider, with the obligation to provide Basic 9-1-1 service in all areas where it operates throughout the Yukon.

In Telecom Order 2016-174, dated 5 May 2016, the Commission approved Northwestel Inc.’s (Northwestel) Special services tariff for 9-1-1 Public Emergency Reporting Service (PERS) in order to extend 9-1-1 PERS to all Yukon communities, with an effective date of 28 July 2016.

In Application of Basic 9-1-1 service obligations to wireless service providers that are not competitive local exchange carriers; Telecom Regulatory Policy CRTC 2016-231, 20 June 2016 (Telecom Regulatory Policy 2016-231), the Commission imposed an obligation on WSPs that are not competitive local exchange carriers, but provide voice services, to provide wireless Basic 9-1-1 service, as defined in that decision, in all areas where they operate and where wireless Basic 9-1-1 network access services are available from the relevant incumbent local exchange carrier. This obligation was to come into effect 60 days following the date of the decision.

Given that the Commission had already approved Northwestel’s 9-1-1 PERS in Telecom Order 2016-174, with an effective date of 28 July 2016, then pursuant to Telecom Regulatory Policy 2016-231, the effective date for WSPs to provide Basic 9-1-1 in all Yukon communities was 19 August 2016. Therefore, Ice Wireless, as a WSP operating in the Yukon, was obligated to provide Basic 9-1-1 in that territory in accordance with the Commission’s determinations in Telecom Regulatory Policy 2016-231 as of 19 August 2016.

Commission staff has been advised by Ice Wireless that, while it is not currently providing Basic 9-1-1 in the Yukon in compliance with the policy, it intends to do so, and testing of its network with the public safety answering point (PSAP) in Whitehorse will take place or commence on 19 September 2016.

In view of the above, Ice Wireless is requested to provide a response to the following questions regarding its planned provision of Basic 9-1-1 service in the Yukon in compliance with Telecom Regulatory Policy 2016-231:

  1. Provide a complete list and a description of each of the steps (i.e. various testing and any other steps) that need to be taken for Ice Wireless to be in compliance with its obligation to provide Basic 9-1-1;
  2. Provide a complete list of the parties that are or will be involved in each of the steps described in response to question 1, specifying the respective role of each of these parties, including but not limited to Northwestel and the PSAP;
  3. Provide a contact information (name, full title, phone number, email address) for each of the parties identified in response to question 2;
  4. Provide the timelines agreed to by each of the parties, as appropriate, for completion of each of the steps described in response to question 1; and
  1. Provide the date by which fully functional Basic 9-1-1 will be available to all Ice Wireless customers in the Yukon in compliance with Telecom Regulatory Policy 2016-231.

Ice Wireless is to file its responses to the above questions by 22 September 2016.
Ice Wireless is reminded that, consistent with Compliance and Enforcement and Telecom Information Bulletin CRTC 2015-111, 27 Match 2016, failure to comply with Telecom Regulatory Policy 2016-231 or any other regulation or decision made by the Commission under the Telecommunications Act could result in the Commission taking enforcement action, which could include the imposition of an administrative monetary penalty.Footnote 1

Yours sincerely,

Original signed by

Michel Murray
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector

c.c. Jesslyn Mullaney - jesslyn.mullaney@crtc.gc.ca


Footnotes

Footnote 1

As per section 72.001 of the Telecommunications Act (the Act), the Commission has the authority to impose general administrative monetary penalties (AMPs) to promote compliance with the Act (a) in the case of an individual, an administrative monetary penalty not exceeding $25,000 and, for a subsequent contravention, a penalty not exceeding $50,000; or (b) in any other case, an administrative monetary penalty not exceeding $10,000,000 and, for a subsequent contravention, a penalty not exceeding $15,000,000.

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