Telecom Commission Letter Addressed to Randy Mellow (Paramedics Chiefs of Canada)

Ottawa, 22 July 2016

Our reference: 1011-NOC2016-0116

BY EMAIL

Randy Mellow
President
Paramedics Chiefs of Canada
president@paramedicchiefs.ca

RE: Establishment of a regulatory framework for next-generation 9-1-1 in Canada, Telecom Notice of Consultation 2016-116 – Requests for information

Dear Mr. Mellow:

Pursuant to the procedure set out in Establishment of a regulatory framework for next-generation 9-1-1 in Canada, Telecom Notice of Consultation 2016-116, 29 March 2016, attached are requests for information addressed to the Paramedics Chiefs of Canada.

Responses to these requests for information are to be filed with the Commission by 23 August 2016.

Sincerely,

Original signed by Kim Wardle for/

Sheehan Carter
A/Director, Competition and Emergency Services Policy
Telecommunications Sector

c.c.    Renée Doiron, CRTC, 819-997-2755, Renee.Doiron@crtc.gc.ca
James Ndirangu, CRTC, 819-997-3670, James.Ndirangu@crtc.gc.ca

Attach. (1)


Attachment 1

  1. NG9-1-1-capable PSAPswill not only continue to receive and process 9-1-1 voice calls using existing 9-1-1 services, but may also interact with Canadians using new NG9-1-1 services, i.e. new methods of communication, such as text or multimedia messaging services, social media, and telematics (e.g. automatic collision notification systems in vehicles, medical alert systems, sensors, and alarms of various types). From the perspective of emergency responders,
    1. what new methods of communication with PSAP 9-1-1 operators should be supported in the future?
    2. in what priority should this support be implemented?
    3. in what time frame should this support be implemented (for example, short-term [1-3 years], mid-term [3-5 years], or long-term [5-10 years])?
    4. what are the expected benefits and challenges of the proposed methods of communication and how could the challenges be addressed?
  2. NG9-1-1-capable PSAPs may also be in a position to receive additional forms of information that could assist in providing emergency responses, for example, images, video clips, video streaming, user-inputted personal information, building schematics, and medical records. From the perspective of emergency responders,
    1. what new additional forms of information could assist in emergency responses to 9-1-1 calls and should be provided in the future?
    2. in what priority should this support be implemented?
    3. in what time frame should this support be implemented (for example, short-term [1-3 years], mid-term [3-5 years], or long-term [5-10 years])?
    4. what are the expected benefits and challenges of emergency responders receiving the proposed additional forms of information and how could the challenges be addressed?
  3. In paragraphs 22 to 26 of EComm’s intervention, EComm indicated that photos, videos, and any other supplementary information do not benefit primary PSAPs, but do benefit secondary PSAPs.
    1. Provide your view on this position.
    2. Provide your view on the benefits of emergency responders having the ability to request additional information, such as pictures or videos, from the 9-1-1 caller or primary PSAP.
    3. Provide future plans and timelines for when emergency responders expect to be in a position to access or make use of this additional information, including any dependencies, specifically with the deployment of the 700 MHz Public Safety Broadband Network.
    4. Provide your view on which entities should be responsible for collecting, managing, and storing this data.
  4. Leveraging lessons learned during the recent rollout of Text with 9-1-1 for Canadians who are Deaf, hard of hearing, or have a communication disability, should the rollout of NG9-1-1 services be coordinated and rolled out at the regional, provincial, or individual PSAP level? Explain the benefits, challenges, and risk mitigation strategies associated with your proposal.
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