Telecom Commission Letter Addressed to Donald MacKinnon (Emergency Measures Organization)

Ottawa, 22 July 2016

Our reference: 1011-NOC2016-0116


Donald MacKinnon
Director of Planning
Emergency Measures Organization
Province of Manitoba

RE: Establishment of a regulatory framework for next-generation 9-1-1 in Canada, Telecom Notice of Consultation 2016-116 – Requests for information

Dear Mr. MacKinnon,

Pursuant to the procedure set out in Establishment of a regulatory framework for next-generation 9-1-1 in Canada, Telecom Notice of Consultation 2016-116, 29 March 2016, attached are requests for information addressed to the Emergency Measures Organization.

Responses to these requests for information are to be filed with the Commission by 23 August 2016.


Original signed by Kim Wardle for/

Sheehan Carter
A/Director, Competition and Emergency Services Policy
Telecommunications Sector

c.c.    Renée Doiron, CRTC, 819-997-2755,
James Ndirangu, CRTC, 819-997-3670,

Attach. (1)

Attachment 1

  1. In response to requests for information, the Winnipeg Police Service submitted that “the current challenge within the province of Manitoba is the lack of an appropriate dedicated overriding body to direct such planning and discussions. While we participate at a national level for planning and discovering through ESWG [Emergency Services Working Group] and the Coalition, there are limited resources at the provincial level.” Also refer to Brandon Emergency Communications Centre’s May 9th response to question number six, in which it submitted that decisions on service improvements are made in conjunction with its incumbent local exchange carrier and the Manitoba public safety answering point community in a very informal fashion with no oversight, direction, approval, or interest by the province. In light of these comments, provide your view on the challenges that your province faces and what plans, if any, your province has regarding the provision of provincial NG9-1-1 governance, coordination, and funding.
  2. Leveraging lessons learned during the recent rollout of Text with 9-1-1 for Canadians who are Deaf, hard of hearing, or have a communication disability, should the rollout of NG9-1-1 services be coordinated and rolled out at the regional, provincial, or individual PSAP level? Explain the benefits, challenges, and risk mitigation strategies associated with your proposal.
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