ARCHIVED - Telecom Commission Letter Addressed to Serge Allen (Coalition pour le service 9-1-1 au Québec)

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Ottawa, 22 July 2016

Our reference: 1011-NOC2016-0116


Serge Allen
Coalition pour le service 9-1-1 au Québec

Re:  Establishment of a regulatory framework for next-generation 9-1-1 in Canada, Telecom Notice of Consultation 2016-116 – Requests for information

Dear Mr. Allen,

Pursuant to the procedure set out in Establishment of a regulatory framework for next-generation 9-1-1 in Canada, Telecom Notice of Consultation 2016-116, 29 March 2016, attached are requests for information addressed to the Canadian National Institute of the Blind (CNIB).

Responses to these requests for information are to be filed with the Commission by 23 August 2016.


Original signed by Kim Wardle for/

Sheehan Carter
A/Director, Competition and Emergency Services Policy
Telecommunications Sector

c.c.    Renée Doiron, CRTC, 819-997-2755,
James Ndirangu, CRTC, 819-997-3670,

Attach. (1)

Attachment 1

  1. Are there any specific challenges associated with handling calls from Canadians with disabilities? If so, provide details and any recommendations on how the identified challenges can be resolved in an NG9-1-1 environment. Also provide an overview of any adopted special procedures, along with an explanation on how these procedures: (i) meet the needs of Canadians with disabilities, and (ii) can be maintained or enhanced in an NG9-1-1 environment.
  2. Provide your view on the effects on Canadians with disabilities of not supporting TTY calls in an NG9-1-1 environment. Include in your answer:
    1. evidence of how much the number of 9-1-1 TTY calls have increased or decreased over the period from 2010 to 2015, and the projected use of TTYs for 9-1-1 calls from 2016 to 2020; and
    2. barriers that would be created to access 9-1-1 services for Canadians with disabilities should an NG-9-1-1 environment not include TTYs.
  3. In paragraph 12 of its intervention, Calgary 9-1-1 referred to 9-1-1 services that are currently managed manually, such as alarm monitoring calls, and vehicle automatic crash notification system calls. Describe the various methods of 9-1-1 communications that are currently managed manually by your PSAPs, including the benefits and challenges of these methods. Include volumes and trends, if available. How could the processing of these types of 9‑1-1 communications change in an NG9-1-1 environment?
  4. In paragraphs 32 to 34 of its intervention, Calgary 9-1-1 submitted that developing an NG9-1-1 mobile application may provide a transparent, end-to-end connection between users and PSAPs.
    1. Provide your view on the feasibility, benefits, and/or challenges of developing such an application, which entities should be responsible for developing and managing such an application, and if such an application should be built for use across Canada.
    2. Provide your view on the functionality that could be provided through this application.
    3. Provide your view on the feasibility, benefits, and/or challenges of funnelling text messages in which emergency responses are requested via a mobile application.
    4. Provide your view on whether such an application could be used to collect additional user-inputted data, the data that should be collected, as well as the benefits and challenges of this approach.
    5. Provide details on whether other countries have developed mobile applications and what lessons were learned?
  5. Leveraging lessons learned during the recent rollout of Text with 9-1-1 for Canadians who are Deaf, hard of hearing, or have a communication disability, should the rollout of NG9-1-1 services be coordinated and rolled out at the regional, provincial, or individual PSAP level? Explain the benefits, challenges, and risk mitigation strategies associated with your proposal.
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