ARCHIVED - Telecom Commission letter addressed to Distribution list

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Ottawa, 19 April 2016

Our reference:  8663-C12-201503186


Distribution list

Re: Review of basic telecommunications services, Telecom Notice of Consultation 2015-134Footnote 1 – Request for information to Internet service providers

As part of the above-noted proceeding, the Commission is examining the question of monthly data allowances (data caps) offered by Internet service providers in their Internet service offerings as well as the actual monthly data usage by customers. Pursuant to section 37 of the Telecommunications Act (the Act), the Commission may require that persons provide it with information necessary for the administration of the Act.

Attached is a request for information for which a response is required by 5 May 2016. The response must be received, not merely sent, by that date.


Original signed by

John Macri
Director, Policy Framework
Telecommunications Sector

c.c.: Christine Bailey, CRTC, (819) 997-4557,
Sarah O’Brien, CRTC, (819) 635-3217,

Attach. (1)

Distribution List

9315-1884 Québec inc. (formerly Courcelles and Lambton)
Bell Canada,Footnote
Bragg Communications Incorporated (EastLink),
Brooke Telecom Co-operative Ltd,
Bruce Telecom,
CityWest Telephone Corporation,
Cochrane Telecom Services,
Cogeco Cable Canada LP,
Execulink Telecom Inc.,
Groupe Maskatel LP, 
Gosfield North Communication Co-operative Limited,
Hay Communications Co-operative Limited,
Huron Telecommunications Co-operative Limited,
La Compagnie de téléphone de St-Victor,
La Compagnie de téléphone Upton inc.,
Lansdowne Rural Telephone Company Ltd,
Mornington Communications Co-operative Limited,
MTS Inc., 
Nexicom Telecommunications Inc.,
Nexicom Telephones Inc.,
North Frontenac Telephone Corporation Ltd,
NRTC Communications,
Quadro Communications Co-operative Inc.,
Québecor Média inc., 
Rogers Communications Partnership,
Roxborough Telephone Company Limited,
Saskatchewan Telecommunications,
Shaw Cablesystems G.P.,
Sogetel inc.,
SSi Micro Ltd,
TekSavvy Solutions Inc.,
Téléphone de St-Éphrem inc.,
Téléphone Milot Inc.,
TELUS Communications Company,
Tuckersmith Communications Co-operative Limited,
Wightman Telecom Ltd,
WTC Communications,
Xplornet Communications Inc., 

Requests for information

  1. For each of the company’s currently advertised retail residential and business broadband Internet service plans (for each service delivery technology, excluding mobile wireless), provide the following information:
    1. General information on the package, including download and upload speeds, data allowance, monthly retail price and number of subscribers; and
    2. Average monthly data consumption (upstream, downstream and combined) by subscribers to these specific packages.

The data should be based on the fourth quarter of 2015 (i.e. October, November and December).  If service packages have different data allowance options, include information for each of these options. If services are provided in different regions using different parameters (e.g. price and/or data allowance), provide information for each region-specific service. For clarity, provide the information in a table using the format suggested on the following page (sample information is inserted for illustrative purposes).

Package Name Download Speed (in Mbps) Upload Speed (in Mbps) Monthly Data Allowance (in GB) Monthly Retail Package Price ($) Number of Subscribers (as of 31 December) Average Monthly Downstream Data Consumed (in GB) Average Monthly Upstream Data Consumed (in GB) Average Monthly Combined Data Consumed (in GB)
ISP Res Super 20 20 10 100 55 12 345 76 12 88
ISP Res Super 20 20 10 300 65 56 789 145 27 172
ISP Res Super 20 20 10 Unlimited 85 23 456 347 57 404
ISP Bus 40 40 20 500 100 10 890 230 100 330


Footnote 1

Review of basic telecommunications services, Telecom Notice of Consultation CRTC 2015-134, 9 April 2015, as amended by Telecom Notice of Consultation CRTC 2015-134-1, 3 June 2015; Telecom Notice of Consultation CRTC 2015-134-2, 22 December 2015; Telecom Notice of Consultation CRTC 2015-134-3, 14 January 2016; and Telecom Notice of Consultation 2015-134-4, 9 March 2016.

Return to footnote 1

Footnote 2

Bell Canada, on its own behalf, and on behalf of its affiliates Bell Aliant Regional Communications, Limited Partnership (which effective 1 July 2015 was wound-up into Bell Canada, and is now operated as a division of Bell Canada), Bell Mobility Inc., Câblevision du Nord du Québec inc. (CVQ), DMTS, KMTS, NorthernTel, Limited Partnership, Northwestel Inc., Ontera and Télébec, Société en commandite.

Return to footnote 2

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