Telecom Commission Letter addressed to Robin Moore (Zip telecom Inc.)
Ottawa, 23 March 2016
Our reference: 8663-C12-201015470
Chief Operating Officer
Zip telecom Inc.
41-4120 Ridgeway Drive
Mississauga, Ontario L5L 5S9
RE: Zip Telecom Inc. – Obligations of local VoIP service providers with respect to9-1-1 emergency service and registration as a reseller
Dear Robin Moore:
On 16 February 2016, ZipTelcom Inc. filed information related to its local VoIP 9-1-1 emergency service.
This is to advise you that based on the information provided by ZipTelcom Inc., including the name of its 9-1-1 service provider, Commission staff is satisfied that ZipTelcom Inc. meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote 1and Telecom Decision 2005-61Foo note 2. Finally, as of the date of this letter, Commission staff notes that ZipTelcom Inc. has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s reseller list.
It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service. The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and reseller registrations.
Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at http://www.crtc.gc.ca/eng/telephone8.htm.
Original signed by
Director, Dispute Resolution & Regulatory Implementation
c.c: Laurence Dunbar, firstname.lastname@example.org
Wendy McClintock, CRTC, (819) 639-6211, email@example.com
- Footnote 1
Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005 (Telecom Decision 2005-21).
- Footnote 2
Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).
- Date modified: