ARCHIVED - Telecom Commission Letter Addressed to Michael Koch (Gogo Connectivity Ltd.)
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Ottawa, 29 January 2016
Our reference: 8638-C12-200314641
BY EMAIL
Michael Koch
Manager
Gogo Connectivity Ltd.
mkoch@goodmans.ca
Re: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations
As documented in the Commission letter with subject: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations, dated 28 July 2015, wireless service providers (WSPs) were required to file with the Commission certain details of customer notifications regarding the availability, characteristics and limitations of the wireless emergency service they offer no later than 4 September 2015.
Commission staff notes that it has not received a response from Gogo Connectivity Ltd. All telecommunications service providers are required to respond to requests for information from the Commission pursuant to section 37 of the Telecommunications Act. Failure to respond to the Commission request for information could result in the pursuit of enforcement action.
Commission staff requires that Gogo Connectivity Ltd. file the following information with the Commission by no later than 19 February 2016:
- all information listed in the original letter (dated 28 July 2015) a copy of which is included in the Appendix of this letter) or provide reasons why the 9-1-1 customer notification obligations are not applicable;
A copy of this letter and all subsequent correspondence will be placed on the public record of the above-noted file and may be used by the Commission to make determinations of non-compliance with the 9-1-1 customer notification requirements and to pursue further enforcement mechanisms. If you have any questions with regards to this letter, please contact Joel McGrath at (819) 635-7485 or joel.mcgrath@crtc.gc.ca
Yours sincerely,
Original signed by
Kay Saicheua
Director, Competition and Emergency Service Policy
Telecommunications Sector
c.c.: Joel McGrath, CRTC, (819) 635-7485, joel.mcgrath@crtc.gc.ca
Kurt Eby, CWTA, Director, Regulatory Affairs and Government Relations, keby@cwta.ca
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