Search

ARCHIVED - Telecom Commission Letter Addressed to Jason Bennett (Airtel Wireless Ltd.)

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Archived

This page has been archived on the Web.

Ottawa, 29 January 2016

Our reference: 8638-C12-200314641

BY EMAIL

Jason Bennett,
Technical Manager
Airtel Wireless Ltd.
Jason.bennett@airtelwireless.ca

Re: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations

As documented in the Commission letter with subject: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations, dated 28 July 2015, wireless service providers (WSPs) were required to file with the Commission certain details of customer notifications regarding the availability, characteristics and limitations of the wireless emergency service they offer no later than 4 September 2015.

Commission staff has reviewed the responses.  We note that your response, dated 5 January 2016, included a statement that, as of 5 January 2016, Airtel customers are now being notified monthly of the proper use of 911 calling as per File No: 8638-C12-2001314641.  However, the response did not include a response to Items 3 and 4 of the 28 July 2015 Staff letter as follows:

  1. If your company is providing these required notifications via its website please provide the website link related to:
    1. User Tips;
    2. Initial notification; and
    3. Periodic notifications.
  2. If your company is providing notifications to customers with disabilities in alternative formatsFootnote 1 , please describe what formats have been provided (e.g., Braille, large print or electronically for screen readers).

Accordingly, you are required to file with the Commission the requested information no later than 19 February 2016.

A copy of this letter and all subsequent correspondence will be placed on the public record of the above-noted file and may be used by the Commission to make determinations of non-compliance with the 9-1-1 customer notification requirements and to pursue further enforcement mechanisms. If you have any questions with regards to this letter, please contact Joel McGrath at (819) 635-7485 or joel.mcgrath@crtc.gc.ca

Yours sincerely,

Original signed by

Joel McGrath
Senior Analyst, Competition and Emergency Service Policy
Telecommunications Sector

c.c.:  Kurt Eby, CWTA, Director, Regulatory Affairs and Government Relations, keby@cwta.ca

Footnotes

Footnote 1

Pursuant to Telecom Decision 2002-13.Extending the availability of alternative formats to consumers who are blind.

Return to footnote 1

Date modified: