ARCHIVED - Telecom Commission Letter Addressed to Keith Stevens (Execulink Telecom Inc.)

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Ottawa, 29 January 2016

Our reference: 8638-C12-200314641


Keith Stevens,
Execulink Telecom Inc.

Re: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations

As documented in the Commission letter with subject: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations, dated 28 July 2015, wireless service providers (WSPs) were required to file with the Commission certain details of customer notifications regarding the availability, characteristics and limitations of the wireless emergency service they offer no later than 4 September 2015.

Commission staff has reviewed the responses.  We note that your response, dated 31 August 2015, included confirmation that Execulink Telecom Inc. is not in compliance with the Commission’s requirements detailed in the Appendix of the 28 July 2015 Commission Staff letter (attached). 

However, Execulink did state that it was taking steps to implement the required notifications by 1 March 2016.  Commission staff notes that other companies who had not implemented the required notifications undertook to do so by the end of 2015.

Therefore, Execulink is to provide an explanation no later than 10 February 2016 for why notifications cannot be implemented before 1 March 2016.  Also, Execulink will be required to file, by no later than 2 March 2016, confirmation that the planned steps were undertaken and provide any relevant information with respect to these steps requested in the original 28 July 2015 staff letter.

A copy of this letter and all subsequent correspondence will be placed on the public record of the above-noted file and may be used by the Commission to make determinations of non-compliance with the 9-1-1 customer notification requirements and to pursue further enforcement mechanisms. If you have any questions with regards to this letter, please contact Joel McGrath at (819) 635-7485 or

Yours sincerely,

Original signed by

Joel McGrath
Senior Analyst, Competition and Emergency Service Policy
Telecommunications Sector

c.c.:  Kurt Eby, CWTA, Director, Regulatory Affairs and Government Relations,

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