ARCHIVED - Telecom Commission Letter Addressed to Robert Olenick (TbayTel)
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Ottawa, 29 January 2016
Our reference: 8638-C12-200314641
BY EMAIL
Robert Olenick
Regulatory Analyst
TbayTel
rob.olenick@tbaytel.com
Re: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations
As documented in the Commission letter with subject: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations, dated 28 July 2015, wireless service providers (WSPs) were required to file with the Commission certain details of customer notifications regarding the availability, characteristics and limitations of the wireless emergency service they offer no later than 4 September 2015.
Commission staff has reviewed the responses. We note that your response, dated 2 September 2015, included confirmation that TbayTel was not in compliance with the Commission’s requirements detailed in the Appendix of the 28 July 2015 Commission Staff letter (attached). However, it did include a plan including the activities and associated timing to make TbayTel compliant.
For the record, please confirm that the planned steps were undertaken and provide any relevant information with respect to these steps requested in the original 28 July 2015 staff letter. You are required to file with the Commission the requested information no later than 19 February 2016.
A copy of this letter and all subsequent correspondence will be placed on the public record of the above-noted file and may be used by the Commission to make determinations of non-compliance with the 9-1-1 customer notification requirements and to pursue further enforcement mechanisms. If you have any questions with regards to this letter, please contact Joel McGrath at (819) 635-7485 or joel.mcgrath@crtc.gc.ca
Yours sincerely,
Original signed by
Joel McGrath
Senior Analyst, Competition and Emergency Service Policy
Telecommunications Sector
c.c.: Kurt Eby, CWTA, Director, Regulatory Affairs and Government Relations, keby@cwta.ca
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