ARCHIVED - Telecom Commission Letter Addressed to Philippe Gauvin (Bell Mobility Inc.)

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Ottawa, 29 January 2016

Our reference: 8638-C12-200314641


Philippe Gauvin
Senior Legal Counsel
Bell Mobility Inc.

Re: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations

As documented in the Commission letter with subject: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations, dated 28 July 2015, wireless service providers (WSPs) were required to file with the Commission certain details of customer notifications regarding the availability, characteristics and limitations of the wireless emergency service they offer no later than 4 September 2015.

Commission staff has reviewed the responses.  We note that your response, dated 4 September 2015, included confirmation that Bell Mobility and Virgin Mobile provide the required notifications detailed in the Conclusions section of the Appendix of the 28 July 2015 Commission Staff letter (attached) and has provided website links related to User Tips, initial notification and periodic notification. However, the response did not include a response to Item 4 of the 28 July 2015 Staff letter as follows:

  1. If your company is providing notifications to customers with disabilities in alternative formatsFootnote 1 , please describe what formats have been provided (e.g., Braille, large print or electronically for screen readers).

Accordingly, you are required to file with the Commission the requested information no later than 19 February 2016.

A copy of this letter and all subsequent correspondence will be placed on the public record of the above-noted file and may be used by the Commission to make determinations of non-compliance with the 9-1-1 customer notification requirements and to pursue further enforcement mechanisms. If you have any questions with regards to this letter, please contact Joel McGrath at (819) 635-7485 or

Yours sincerely,

Original signed by

Joel McGrath
Senior Analyst, Competition and Emergency Service Policy
Telecommunications Sector

c.c.:  Kurt Eby, CWTA, Director, Regulatory Affairs and Government Relations,


Footnote 1

Pursuant to Telecom Decision 2002-13.Extending the availability of alternative formats to consumers who are blind.

Return to footnote 1

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