ARCHIVED - Telecom Commission Letter Addressed to Dennis Béland (Vidéotron s.e.n.c.)

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Ottawa, 29 January 2016

Our reference: 8638-C12-200314641


Dennis Béland
Vice President, Regulatory Affairs
Vidéotron s.e.n.c.

Re: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations

As documented in the Commission letter with subject: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations, dated 28 July 2015, wireless service providers (WSPs) were required to file with the Commission certain details of customer notifications regarding the availability, characteristics and limitations of the wireless emergency service they offer no later than 4 September 2015. 

Commission staff has reviewed your two responses dated 28 August 2015 and 22 December 2015 and notes that Videotron appears to be acting in accordance with its obligations to provide customer notification of 9-1-1 service availability.

This conclusion is based on the information provided, and the company is reminded that it is its responsibility to ensure that it is compliant with these obligations at all times.

Thank you for your attention to this matter and please note that a copy of this letter and all subsequent correspondence will be placed on the public record of the above-noted file. If you have any questions with regards to this letter, please contact me at (819) 635-7485 or

Yours sincerely,

Original signed by

Joel McGrath
Senior Analyst, Competition and Emergency Service Policy
Telecommunications Sector

c.c.:  Kurt Eby, CWTA, Director, Regulatory Affairs and Government Relations,

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