ARCHIVED - Telecom Commission Letter Addressed to Sophie Houde (Sogetel Mobilité inc.)

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Ottawa, 29 January 2016

Our reference: 8638-C12-200314641


Sophie Houde
Advisor to the Chief Executive
Sogetel Mobilité inc.

Re: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations

As documented in the Commission letter with subject: Obligations of wireless service providers with respect to customer notification of 9-1-1 service availability, characteristics and limitations, dated 28 July 2015, wireless service providers (WSPs) were required to file with the Commission certain details of customer notifications regarding the availability, characteristics and limitations of the wireless emergency service they offer no later than 4 September 2015.

Commission staff notes that it has not received a response from Sogetel Mobilité Inc.  All telecommunications service providers are required to respond to requests for information from the Commission pursuant to section 37 of the Telecommunications Act.  Failure to respond to the Commission request for information could result in the pursuit of enforcement action.

Commission staff requires that Sogetel Mobilité Inc. file the following information with the Commission by no later than 19 February 2016:

A copy of this letter and all subsequent correspondence will be placed on the public record of the above-noted file and may be used by the Commission to make determinations of non-compliance with the 9-1-1 customer notification requirements and to pursue further enforcement mechanisms. If you have any questions with regards to this letter, please contact Joel McGrath at (819) 635-7485 or

Yours sincerely,

Original signed by

Kay Saicheua
Director, Competition and Emergency Service Policy
Telecommunications Sector

c.c.: Joel McGrath, CRTC, (819) 635-7485,
Kurt Eby, CWTA, Director, Regulatory Affairs and Government Relations,

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