ARCHIVED - Telecom Commission Letter Addressed to Philippe Gauvin (Bell Canada)
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Ottawa, 4 December 2015
Our reference: 8663-C12-201015470
Mr. Philippe Gauvin
Senior Legal Counsel
160 Elgin St.
Ottawa, Ontario K2P 2C4
RE: Bell Canada – Obligations of local VoIP service providers with respect to 9-1-1 emergency service and Bell Total connect
Dear Mr. Gauvin:
On 30 November 2015, Bell Canada filed information related to its local VoIP 9-1-1 emergency service for Bell Total Connect for Small Business Service (BTC Service).
This is to advise you that based on the information provided by Bell Canada, including the name of its 9-1-1 service provider, Commission staff is satisfied that Bell Canada meets its obligations for providing VoIP 9-1-1 for BTC Service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote 1 and Telecom Decision 2005-61Footnote 2. Finally, as of the date of this letter, Commission staff notes that Bell Canada has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s list of Incumbent Local Exchange Carriers (ILECs).
It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service. The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and wireless carrier registrations.
Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at http://www.crtc.gc.ca/eng/telephone8.htm.
Original signed by
Director, Dispute Resolution & Regulatory Implementation
c.c: Wendy McClintock, CRTC, (819) 639-6211, firstname.lastname@example.org
- Footnote 1
Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005 (Telecom Decision 2005-21).
- Footnote 2
Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).
- Date modified: