ARCHIVED - Telecom Procedural Letter Addressed to Distribution List

Ottawa, 17 November 2015

File number: 8661-Q15-201506966

To: Distribution List

BY EMAIL

Re: Questions following Quebecor’s Part 1 Application ordering Bell Canada and its subsidiaries to comply with Prohibition of 30 day cancellation policies

Dear Sir or Madam:

On 3 July 2015, Québecor Média filed a Part 1 application^{Footnote 1} requesting that the Commission direct Bell Canada to stop billing customers as of the date that a client requests the termination of local voice, internet, or wireless services as, it submits, is required in Prohibition of 30-day cancellation policies^{Footnote 2} (the Policy) and the Wireless Code^{Footnote 3} (the Code).

In light of the information raised on the record, staff requests that parties address:

• How would cancellation of a prepaid bundle of services be treated by a service provider if:
  • Some cancelled services are required to be refunded on a pro-rated basis and others are not?
  • Only some of the services in a bundle are cancelled, but not the entire bundle and the cancelled services are required to be refunded on a pro-rated basis?  What if the cancelled services are not required to be refunded on a pro-rated basis?
• Would it not be in customers’ and the service providers’ best interest – from a clarity and simplification of process perspective - to have symmetry in the application of the Policy between all services that can be part of a bundle? Provide your rationale from both perspectives.

All parties may file a response to this request no later than 30 November 2015.

This letter and all subsequent correspondence form part of a public record. As set out in Broadcasting and Telecom Information Bulletin 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, parties may designate certain information as confidential. Parties must provide an abridged version of the document involved, accompanied by a detailed rationale to explain why the disclosure of the information is not in the public interest.

All submissions are to be made in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, SOR/2010-277.^{Footnote 4}

Should you have any questions concerning any of the above, please contact Guillaume Leclerc by telephone at 819-934-4342 or by e-mail at guillaume.leclerc@crtc.gc.ca

Yours sincerely,

ORIGINAL SIGNED BY/

Nanao Kachi
Director, Social and Consumer Policy
Consumer Affairs and Strategic Policy

cc: Guillaume Leclerc, guillaume.leclerc@crtc.gc.ca

Distribution List:

• Bell Canada, bell.regulatory@bell.ca
• Bragg Communications Inc., regulatory.matters@corp.eastlink.ca
• CAC- PIAC, jfleger@piac.ca
• Québecor Média, dennis.beland@quebecor.com
• TELUS Communications Company, regulatory.affairs@telus.com, Jeffrey.smith@TELUS.com

Date modified:

2015-11-17