ARCHIVED - Telecom Commission Letter addressed to Louise Robichaud (Cochrane Telecom Services)
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Ottawa, 6 October 2015
Our reference: 8740-C1-201507831
BY EMAIL
Ms. Louise Robichaud
Chief Financial Officer
Cochrane Telecom Services
153 6th Avenue, Box 640
Cochrane, Ontario P0L 1C0
Louise.robichaud@cochranetel.ca
RE: Tariff Notice 74 – Centrex Basic Services
Dear Madam:
On 31 July 2015, the Commission received an application by Cochrane Telecom Services (Cochrane), under Tariff Notice 74, in which the company proposed to change the rate for Centrex Basic – Town & Rural in Section 210, item 2, of its General Tariff and requested ratification of the rate charged since 13 February 2015.
In a letter dated 20 August 2015, Commission staff requested information to clarify certain details about the rates referenced in the application. On 27 August 2015, Cochrane submitted responses to the request for information.
Commission staff has determined that additional clarification is required.
Paragraph 28(1)(a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may request parties to file information or documents where needed.
Cochrane is requested to provide comprehensive answers, including rationale and any supporting information, to the attached questions by 9 October 2015.
Consequently, this application, along with any associated subsequent revisions, will not be disposed of on the 45th calendar day following receipt.
Sincerely,
Original signed by
Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector
c.c.: Scott Mitchell, General Manager, Cochrane, customercare@cochranetel.ca
Joanne Baldassi, CRTC, 819-997-3498, joanne.baldassi@crtc.gc.ca
Attach (1)
Attachment
Request for information
The Commission approved the following rates for Cochrane’s Centrex service on a final basis in Telecom Order 2008-200:
Centrex Basic $40.56
Centrex Basic – Rural (S.H.) $40.56
These rates did not include Touch-Tone service.
In its current application (TN 74), Cochrane submitted that in TNs 70 and 70A, it had included an incorrect rate of $39.96 for these two services on its tariff pages, rather than the correct approved rate of $40.56.
Cochrane also submitted that in TN 71 it had merged the Basic Centrex Service with Touch-Tone service and that the rate was incorrectly listed as $41.96 on its tariff pages. It proposed to correct the rate to $42.56 – that is, $40.56 plus the Touch-Tone rate of $2 – and requested ratification of the rate charged since 13 February 2015, which was the effective date of TN 70. In TN 71, Cochrane also combined the two separate “Centrex Basic” and “Centrex Basic – Rural (S.H.)” charges into a single “Centrex Basic – Town & Rural” charge.
- Did Cochrane charge any Centrex Basic or Centrex Basic – Rural (S.H.) customers the incorrect rate of $39.96 after the TN 70/70A effective date of 13 February 2015? If so, how many customers were charged the incorrect rate?
- Did Cochrane charge any Centrex Basic – Town & Rural customers the incorrect rate of $41.96 after the TN 71 effective date of 29 June 2015? If so, how many customers were charged the incorrect rate?
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