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ARCHIVED - Telecom Commission Letter addressed to Jay Swayze (bluArc Communications)

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Ottawa, 27 July 2015

Our reference:  8663-C12-201015470

BY EMAIL

Mr. Jay Swayze
President and CEO
bluArc Communications
883 Boyd Ave., Suite 300
Ottawa, ON  K2A 2E2
jswayze@bluarc.ca

RE:  bluArc Communications – Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

Dear Mr. Swayze:

On 3 February 2015, bluArc Communications (bluArc) filed information related to its local VoIP 9 1-1 emergency service.

This is to advise that based on the information provided by bluArc, including the name of its 9-1-1 service provider, Commission staff is satisfied that bluArc is providing 9-1-1 service.  Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote 1 and Telecom Decision 2005-61Footnote 2.  Finally, as of the date of this letter, Commission staff notes that bluArc has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s Reseller list.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations.  The customer notification texts must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service.  The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and reseller registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision
of  9-1-1 service.  These regulations can be found on the Commission’s website at http://www.crtc.gc.ca/eng/telephone8.htm.

Sincerely,

Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector
c.c: Wendy McClintock, CRTC, (819) 639-6211, wendy.mcclintock@crtc.gc.ca

Footnote 1

Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005 (Telecom Decision 2005-21).

Return to footnote 1 referrer

Footnote 2

Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).

Return to footnote 2 referrer

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