ARCHIVED - Telecom Commission Letter addressed to various parties interested in the empowering Canadians to protect themselves from unsolicited and illegitimate telemarketing calls, Compliance and Enforcement Notice of Consultation CRTC 2015-333 - Requests for information

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Ottawa, 23 July 2015

Our reference: 8665-C12-201507576


To:  Distribution List (Attached)

RE: Empowering Canadians to protect themselves from unsolicited and illegitimate telemarketing calls, Compliance and Enforcement Notice of Consultation CRTC 2015-333 - Requests for information

Today, the Commission launched a public proceedingFootnote 1 to gather information from Canadians and the telecommunications industry to enhance the protections for Canadians from unsolicited telecommunications and illegitimate telemarketing calls delivered on all telephony platforms by telecommunication service providers. The Commission also recognized that the collaboration of a number of stakeholders is vital to properly examine, develop, and implement technical solutions that will help Canadians manage unsolicited and illegitimate calls. 

Pursuant to section 37 of the Telecommunications Act (Act), the Commission may require that persons provide it with information necessary for the administration of the Act.

Since your organization offers technologies to consumers to help manage calls, you are requested to respond to the attached request for information by 4 September 2015. If the information requested in a specific question does not apply to your organization, indicate “not applicable” in your response. These submissions must be received, not merely sent, by that date.

Filing of Information with the Commission

Responses to requests for information must 1) refer to the file number noted above and 2) be sent to the Secretary General of the Commission using only one of the following means:
via My CRTC Account (at the following link: and click on “Proceed to Broadcasting and Telecom Cover Page)


by mail to

CRTC, Ottawa, Ontario K1A 0N2


by fax to


Your responses will become part of the record of this proceeding.  However, please note that your responses to these requests for information will not make you a party to this proceeding. Interested persons who wish to become parties are to consult Compliance and Enforcement Notice of Consultation 2015-333 for more information.


Sections 30 to 34 of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure and sections 38 and 39 of the Telecommunications Act set out a process by which persons who submit information to the Commission may designate it as confidential. As set out in Broadcasting and Telecom Information Bulletin 2010-961, a company that designates certain information as confidential must provide an abridged version of the document involved, accompanied by a note explaining how the information in question is confidential. Any requests to designate information Footnote 2as confidential must be supported by detailed rationale that is specific to the issue at hand; generic statements such as ‘the release of this information to competitors would result in specific, direct harm to the company’ are not sufficient. Further details are available in the above-mentioned Information Bulletin.

Yours sincerely,

Original signed

Manon Bombardier
Chief Compliance and Enforcement Officer
Compliance and Enforcement Sector, CRTC

c.c.: Kathleen Taylor, CRTC, (819) 743-9738,
All Incumbent local exchange carriers (ILECs) (including the large ILECs, small ILECs and Northwestel) and Competitive local exchange carriers

Distribution List

Small ILECs CLECs TSPs/vendors
Amtelecom Telco GP Inc.
Brooke Telecom Co-operative Ltd.
Bruce Telecom
CityWest Telephone Corporation
Cochrane Telecom Services
Execulink Telecom Inc.
Groupe Maskatel LP
Gosfield North Communication Co-operative Limited
Hay Communications Co-operative Limited
Huron Telecommunications Co-operative Limited
La Cie de Téléphone de Courcelles Inc.
La Compagnie de Téléphone de Lambton Inc.
La Compagnie de téléphone de St-Victor
La Compagnie de téléphone Upton inc.
Lansdowne Rural Telephone Company Ltd
Mornington Communications Co-operative Limited
Nexicom Telecommunications Inc.
Nexicom Telephones Inc.
North Frontenac Telephone Corporation Ltd
NorthernTel, Limited Partnership
NRTC Communications
People's Tel Limited Partnership
Quadro Communications Co-operative Inc.
Roxborough Telephone Company Limited
Sogetel inc.
Téléphone de St-Éphrem inc.
Téléphone Milot Inc.
Tuckersmith Communications Co-operative Limited
Wightman Telecom Ltd
WTC Communications
Bell Mobility Inc.
Bragg Communications Incorporated (EastLink)
CityWest Mobility Corp.
Cogeco Cable Canada LP
Comwave Networks Inc.
Distributel Communications Limited
Fibernetics Corporation
Ice Wireless Inc.
Iristel Inc.
Latitude Wireless
Lynx Mobility Inc.
Managed Network Systems Inc.
Novus Entertainment Inc.
Primus Telecommunications Canada Inc.
Public Mobile Inc.
Quebecor Media Inc.
Rogers Communications Partnership
Seaside Communications Inc.
Shaw Cablesystems G.P.
Source Cable Limited
TekSavvy Solutions Inc.
Telupton 2000 Inc.
TeraGo Networks Inc
Wind Mobile Corp.
Yak Communications (Canada) Corp.
Apple Inc.
CPR Call Blocker
Google Inc.Microsoft
Tru Call UK
True Caller
White Pages inc.


For each option available to help a customer manage unsolicited and illegitimate calls (e.g. calling features, applications, or devices), provide the following information:

Footnote 1

Compliance and Enforcement Notice of Consultation CRTC 2015- 333 , Empowering Canadians to protect themselves from unsolicited and illegitimate telemarketing calls, 23 July 2015

Return to footnote 1 referrer

Footnote 2

Broadcasting and Telecom Information Bulletin CRTC 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, 23 December 2010.

Return to footnote 2 referrer

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