ARCHIVED - Telecom Commission Letter addressed to Louise Bégin (Sogetel Inc.)
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Ottawa, 17 July 2015
Our reference: 8663-C12-201015470
BY EMAIL
Mrs. Louise Bégin
Avocate
Sogetel Inc.
111, rue du 12-novembre
Nicolet, QC J3T 1S3
louise.begin@sogetel.com
RE: Sogetel Inc. – Approval - Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller
Dear Mrs. Bégin:
On 22 April 2015, Sogetel Inc. (Sogetel) filed information related to its local VoIP 9-1-1 emergency service.
This is to advise that based on the information provided by Sogetel, including the name of its 9-1-1 service provider, Commission staff is satisfied that Sogetel is providing 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for approval are in compliance with the directives in Telecom Decision 2005-21Footnote 1 and Telecom Decision 2005-61Footnote 2. Finally, as of the date of this letter, Commission staff notes that Sogetel has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s lists of competitive local exchange carriers (CLECs) and small incumbent local exchange carriers (SILEC).
It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts that are being approved through this letter must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service. The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and reseller registrations.
Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at http://www.crtc.gc.ca/eng/telephone8.htm.
Sincerely,
Original signed by
Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector
c.c: Wendy McClintock, CRTC, (819) 639-6211, wendy.mcclintock@crtc.gc.ca
Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005 (Telecom Decision 2005-21).
Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).
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