ARCHIVED - Telecom Commission Letter Addressed to Distribution list

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Ottawa, 4 June 2015

File number: 8657-C12-201505505

To: Distribution list

Subject: Review of the Commissioner for Complaints for Telecommunications Services (CCTS)

Dear Sir or Madam:

Pursuant to paragraph 16 of Review of the Commissioner for Complaints for Telecommunications Services, Broadcasting and Telecom Notice of Consultation CRTC 2015-239, 4 June 2015 attached is the request for information addressed to various telecommunications service providers identified on the distribution list that are participants in the CCTS. Responses to these requests for information are to be filed with the Commission by 20 July 2015.

Procedural information 

This letter and all subsequent correspondence form part of a public record.  As set out in Broadcasting and Telecom Information Bulletin 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, persons may designate certain information as confidential.  A person claiming confidentiality with respect to information submitted must provide an abridged version of the document involved, accompanied by a detailed rationale to explain why the disclosure of the information is not in the public interest.

All submissions are to be made in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, SOR/2010-277.

If you have any questions regarding this letter, please contact Antica Corner at 819-997-1334 or by email at

Yours sincerely,

Nanao Kachi
Director, Social and Consumer Policy
Consumer Affairs and Strategic Policy

c.c.: Antica Corner, CRTC

Distribution list

Acanac Inc.,
All Communications Network of Canada Co.,
Bell Aliant Regional Communications, Limited Partnership,
Bell Canada and Bell Mobility (Bell Mobility, Virgin Mobile, Solo),
Bragg Communications Incorporated (EastLink),  
Comwave Network Inc.,
Cogeco Cable Inc.,
Data & Audio Visual Enterprises Wireless Inc. (MOBILICITY),  
Distributel Communications Limited,
Globalive Wireless Management Corp. (WIND),   
MTS Inc,
NorthernTel, Limited Partnership, 
Primus Telecommunications Canada Inc.,
Rogers Communications Inc. and Rogers Wireless Partnership (including all of its mobile/wireless operations),   and
Saskatchewan Telecommunications,
Shaw Communications Inc.,
Teksavvy Solutions Inc.,
Télébec, Limited Partnership, 
TELUS Communications Company,
Videotron G.P.,
Vonage Canada,
Xplornet Communications Inc.,

Promotion of the CCTS

  1. Please provide the information about the CCTS that is available on your company’s website and indicate the URLs where it can be found.
  2. How often does your company provide notification about the CCTS in its billing statements (for both paper bills and e-bills)?  Please provide the relevant text or texts as part of your response.
  3. At what point in the complaints process does your customer service team inform the complainant of the existence of the CCTS and its services?
  4. Please describe any other ways, if any, that your company promotes the CCTS.
Date modified: