ARCHIVED - Telecom Commission Letter Addressed to Distribution list
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Ottawa, 4 June 2015
File number: 8657-C12-201505505
To: Distribution list
Subject: Review of the Commissioner for Complaints for Telecommunications Services (CCTS)
Dear Sir or Madam:
Pursuant to paragraph 16 of Review of the Commissioner for Complaints for Telecommunications Services, Broadcasting and Telecom Notice of Consultation CRTC 2015-239, 4 June 2015 attached is the request for information addressed to various telecommunications service providers identified on the distribution list that are participants in the CCTS. Responses to these requests for information are to be filed with the Commission by 20 July 2015.
Procedural information
This letter and all subsequent correspondence form part of a public record. As set out in Broadcasting and Telecom Information Bulletin 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, persons may designate certain information as confidential. A person claiming confidentiality with respect to information submitted must provide an abridged version of the document involved, accompanied by a detailed rationale to explain why the disclosure of the information is not in the public interest.
All submissions are to be made in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, SOR/2010-277.
If you have any questions regarding this letter, please contact Antica Corner at 819-997-1334 or by email at antica.corner@crtc.gc.ca.
Yours sincerely,
Nanao Kachi
Director, Social and Consumer Policy
Consumer Affairs and Strategic Policy
c.c.: Antica Corner, CRTC antica.corner@crtc.gc.ca
Distribution list
8com, admin@8com.ca
Acanac Inc., regulatory@distributel.ca
All Communications Network of Canada Co., TaxDepartment@acninc.com
Bell Aliant Regional Communications, Limited Partnership, regulatory@bellaliant.ca
Bell Canada and Bell Mobility (Bell Mobility, Virgin Mobile, Solo), bell.regulatory@bell.ca
Bragg Communications Incorporated (EastLink), regulatory.matters@corp.eastlink.ca
Comwave Network Inc., ybarzakay@comwave.net
Cogeco Cable Inc., telecom.regulatory@cogeco.com
Data & Audio Visual Enterprises Wireless Inc. (MOBILICITY), gary.wong@mobilicity.ca
Distributel Communications Limited, regulatory@distributel.ca
Globalive Wireless Management Corp. (WIND), lisajackson@globalive.com
MTS Inc, iworkstation@mtsallstream.com
NorthernTel, Limited Partnership, reglementa@telebec.com
Primus Telecommunications Canada Inc., regulatory@primustel.ca
Rogers Communications Inc. and Rogers Wireless Partnership (including all of its mobile/wireless operations), rwi_gr@rci.rogers.com and regulatory.aff@fidomobile.ca
Saskatchewan Telecommunications, document.control@sasktel.com
Shaw Communications Inc., Regulatory@sjrb.ca
TBayTel, rob.olenick@tbaytel.com
Teksavvy Solutions Inc., regulatory@teksavvy.com
Télébec, Limited Partnership, reglementa@telebec.com
TELUS Communications Company, regulatory.affairs@telus.com
Videotron G.P., regaffairs@quebecor.com
Vonage Canada, sonal.shah@vonage.com
Xplornet Communications Inc., jacob.friedman@corp.xplornet.com
Promotion of the CCTS
- Please provide the information about the CCTS that is available on your company’s website and indicate the URLs where it can be found.
- How often does your company provide notification about the CCTS in its billing statements (for both paper bills and e-bills)? Please provide the relevant text or texts as part of your response.
- At what point in the complaints process does your customer service team inform the complainant of the existence of the CCTS and its services?
- Please describe any other ways, if any, that your company promotes the CCTS.
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