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ARCHIVED - Telecom Procedural Letter Addressed to Dallas C. Yeulett (Northwestel Inc.)

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Ottawa, 7 May 2015

Our reference: 8640-N1-201502493

BY EMAIL

Mr. Dallas C. Yeulett
Senior Manager, Regulatory Compliance
Northwestel Inc.
PO Box 2727
Whitehorse, Yukon
Y1A 4Y4
regulatoryaffairs@nwtel.ca

Re: Northwestel Inc. – Forbearance from the regulation of retail directory assistance services – Request for information

Dear Mr. Yeulett,

The Commission received a Part 1 application, dated 10 March 2015, from Northwestel Inc. (Northwestel), in which the company requested, pursuant to section 34 of the Telecommunications Act (the Act), that the Commission refrain from exercising its powers and performing its duties under sections 25, 27, 29, and 31 of the Act in relation to the retail directory assistance (DA) services provided by the company.

Northwestel is requested to provide comprehensive answers, including any supporting information and rationale, to the attached request for information by 21 May 2015.

Sincerely,

Original signed by:

Renée Doiron
A/Director, Competition and Emergency Service Policy
Telecommunications Sector

c.c. Sylvie Labbé, CRTC, 819-953-4945, sylvie.labbe@crtc.gc.ca

Attach.

Attachment - Request for information

  1. Describe what type of information could be provided to a caller through the company’s (i) DA services; and (ii) long distance DA services.
  2. With respect to DA services, for each territory (i.e. Yukon, Northwest Territories, Nunavut), for each of the years 2010 to 2014, provide
    1. the number of DA calls, broken down by residential and business local exchange subscribers;
    2. the number of local exchange service subscribers, broken down by residential and business local exchange subscribers, who paid charges for that service; and
    3. the number of local exchange service subscribers, broken down by residential and business local exchange subscribers who received DA at no charge pursuant to one of the charge exemptions identified in the company’s tariffs.
  3. With respect to long distance DA services, for each territory, for each of the years 2010 to 2014, provide
    1. the number of long distance DA calls, broken down by residential and business local exchange subscribers;
    2. the number of local exchange service subscribers, broken down by residential and business local exchange subscribers, who paid charges for that service; and
    3. the number of local exchange service subscribers, broken down by residential and business local exchange subscribers, who received long distance DA at no charge pursuant to one of the charge exemptions identified in the company’s tariffs.
  4. For each territory, for each of the years 2010 to 2014, provide
    1. the total number of local exchange service subscribers, broken down by residential and business local exchange subscribers;
    2. the number of local exchange service subscribers, broken down by residential and business local exchange subscribers, who subscribe to wireless services;
    3. the number of local exchange service subscribers, broken down by residential and business local exchange subscribers, who subscribe to Internet services;
    4. the number of local exchange service subscribers, broken down by residential and business local exchange subscribers, who subscribe to both wireless and Internet services; and
    5. the number of local exchange service subscribers, broken down by residential and business local exchange subscribers, who neither subscribe to wireless service nor to Internet services.
  5. List the alternatives, for each territory, that are currently available to the company’s local exchange service subscribers who neither subscribe to wireless service nor high-speed Internet services. Discuss whether these are reasonable alternatives to the company‘s DA and/or long distance DA services.
  6. Indicate whetherthe company provides Automatic Directory Assistance Call Completion(ADACC)Footnote1 service. If so, indicate the tariff under which the service is providedand whether ADACC service is part of this application for forbearance fromregulation.
  7. Indicate whetherthe company is requesting forbearance for what are commonly known as Alternate Billed Directory Assistance (ABDA) charges, which are billed to a calling card, a third number, or a credit card. If so, identify the ABDAservice tariff.
  8. Provide evidence, with supporting rationale, as to whether there are barriers to competitive entry in the provision of DA and/or long distance DA services in each territory.

Footnotes

Footnote 1

ADACC service permits the service provider to complete a call following a DA service inquiry.

Return to footnote 1

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