ARCHIVED - Telecom Commission Letter Addressed to Distribution

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Ottawa, 7 May 2015

Our reference: 8663-C12-201503186



RE: Review of basic telecommunications services, Telecom Notice of Consultation 2015-134Footnote 1 – Requests for information

On 9 April 2015, the Commission launched a public proceeding to examine the telecommunications services that Canadians require to participate meaningfully in the digital economy. One of the issues that the Commission intends to examine is the availability of telecommunications services, including the extent to which areas in Canada are underserved or unserved.

Pursuant to section 37 of the Telecommunications Act (Act), the Commission may require that persons provide it with information necessary for the administration of the Act.

Some municipalities, organizations and other entities in Canada have built fixed and/or mobile networks to provide broadband Internet access to their communities, including schools and libraries. If your organization has built such a network, owns telecommunications facilities, and provides telecommunications services to customers, you are requested to respond to the attached requests for information by 30 June 2015. If the information requested in a specific question does not apply, indicate “not applicable” in your response. These submissions must be received, not merely sent, by that date.

Filing of Information with the Commission

Responses to these requests for information must 1) refer to the file number noted above and 2) be sent to the Secretary General of the Commission using only one of the following means:

via My CRTC Account (at the following link: and click on “Proceed to Broadcasting and Telecom Cover Page)


by mail to

CRTC, Ottawa, Ontario K1A 0N2


by fax to


Your responses, which will become part of the record of this proceeding, will provide a better understanding of the telecommunications network infrastructure currently available to serve Canadians. Please note that your responses to these requests for information will not make you a party to this proceeding. Interested persons who wish to become parties are to consult Telecom Notice of Consultation 2015-134 for more information on how to participate.


Sections 30 to 34 of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure and sections 38 and 39 of the Telecommunications Act set out a process by which persons who submit information to the Commission may designate it as confidential. As set out in Broadcasting and Telecom Information Bulletin 2010-961,Footnote 2 a company that designates certain information as confidential must provide an abridged version of the document involved, accompanied by a note explaining how the information in question is confidential. Any requests to designate information as confidential must be supported by detailed rationale that is specific to the issue at hand; generic statements such as ‘the release of this information to competitors would result in specific, direct harm to the company’ are not sufficient. Further details are available in the above-mentioned Information Bulletin.

Yours sincerely,

Original signed by

John Macri
Policy Framework
Telecommunications Sector

c.c.: Christine Bailey, CRTC, (819) 997-4557,

Distribution List

British Columbia Broadband Association,
Broadband Communications North Inc. (BCN),
Chilliwack School District #33,
City of Airdrie,
City of Brandon,
City of Chilliwack,
City of Cranbrook,
City of Kamloops,
City of Prince George,
Commission scolaire de l'Énergie,
Commission scolaire de la Moyenne-Côte-Nord,
Commission scolaire des Grandes-Seigneuries,
Commission scolaire du Fer,
Commission scolaire Lester-B.-Pearson,
Corporation of the City of Trail,
Dalhousie University,
EEYOU Communications Network,
Government of Alberta,
Government of British Columbia,
Government of Manitoba,
Government of New Brunswick,
Government of the Northwest Territories,
Government of Nova Scotia,
Government of Ontario,
Government of Prince Edward Island,
Government of Newfoundland and Labrador,
Government of Nunavut,
Government of Quebec,
Government of Saskatchewan,
Government of Yukon,
Kawartha Pine Ridge District School Board,
Keewatin-Patricia District School Board,
Keewaytinook Okimakanak (K-Net),
Municipalité de Saint-Jacques-le-Mineur,
Municipalité Régionale de Comté de la Matawinie,
Municipalité régionale de comté de Minganie,
Nunavut Broadband Development Corporation:
Niagara Regional Broadband Network Limited,
Olds Institute for Community and Regional Development,
Rainy River District School Board,
Regional District of Okanagan-Similkameen,
Regional Municipality of Wood Buffalo,
Regional Municipality of York,
Resort Municipality of Whistler,
Rhyzome Networks,
School District No. 67 (Okanagen Skaha),
The City of Calgary,
The City of Dawson (Dawson City TV),
The Corporation of the City of Grand Forks,
Upper Canada District School Board,
Ville d'Edmunston,
Ville de Chambly,
Ville de Laval,
Ville de Québec,
Ville de Saint-Lambert,
Ville de Sherbrooke,
York University,
Ktunaxa Nation Council (KNC),
First Nations Education Council,
Kativik Regional Government,
Eastern Ontario Regional Network,
e-Novations ComNet Inc.,
First Mile Connectivity Consortium,


Requests for Information

  1. With respect to your organization’s telecommunications networks or facilities (built and/or owned) or telecommunications services offered, provide the following information:
    1. The type of network that was built (e.g. fixed, mobile) along with the capacity to the various locations (e.g., schools, hotspots, end-users) and the technology used (e.g. fibre, cable, digital subscriber line, mobile, satellite, Wi-Fi);
    2. The broadband service speeds available to subscribers, and the method used to determine that those speeds would meet subscribers’ needs;
    3. The amount of investment and the funding mechanism(s) used;
    4. The details of any partnership undertaken with other organizations for the network deployment;
    5. The reasons behind your decision to deploy a broadband network; and
    6. Your approach to the use of the network by service providers (if applicable), including:
      1. the company or companies that provide(s) retail service; and
      2. a description of the method used to select the TSP (if there is a single service provider;
  2. If retail services are available over your network, provide the following information:
    1. The types of telecommunications service available (i.e. wireline voice, mobile wireless voice, wireline Internet and mobile wireless Internet) as well as the price for each service offering, and a description of the service characteristics included in each retail offering (e.g. speed, data usage, voice minutes);
    2. The three most popular retail offerings for each type of service identified in a) above; and
    3. For each category of telecommunications service provided (i.e. wireline voice, mobile wireless voice, wireline Internet and mobile wireless Internet), a description of the service offerings (e.g. discounted plans, special pricing) or initiatives (e.g. bill management tools, toll denial) available to assist certain segments of the population for which access or affordability may be a concern (e.g. seniors, low income Canadians, people with disabilities, students).


Footnote 1

Review of basic telecommunications services, Telecom Notice of Consultation CRTC 2015-134, 9 April 2015 (

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Footnote 2

Procedures for filing confidential information and requesting its disclosure in Commission proceedings, Broadcasting and Telecom Information Bulletin CRTC 2010-961, 23 December 2010, as amended by Broadcasting and Telecom Information Bulletin 2010‑961‑1, 26 October 2012.

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