ARCHIVED - Telecom Commission Letter Addressed to Bill Abbott (Bell Canada)

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Ottawa, 5 February 2015

Our reference: 8665-B38-201306829

By email:

Mr. Bill Abbott
Senior Legal Counsel
Bell Canada
Floor 19, 160 Elgin Street
Ottawa, Ontario, K2P 2C4

Re: Follow-up to Decision 2014-527 (the Bell Deferral Account Decision)

Dear Mr. Abbott:

I am writing to request clarification concerning the below dates for the implementation of each initiative approved by the Commission in the Bell Deferral Account Decision, as provided by Bell Canada (Bell) in its letter to the Commission dated 10 November 2014Footnote 1.

Technology initiatives

Accessible Feature Phone

Code Factory's Mobile Accessibility App

Komodo OpenLab's Tecla Access Solution

Dec. 2014

Dec. 2014

Dec. 2014

Product Support

Accessibility Tutorials

Web-based Handset Selector Tool

CSR training to support the Technology initiatives

Aug. 2015

Jun. 2015

April 2015

Lifecycle Management

All initiatives including: project manager, product manager, procurement processes

Oct. 2014

Education & Awareness

Direct Marketing

March 2015

It is Commission staff’s understanding from the above dates that Bell began the implementation of its Technology initiatives (Accessible Feature Phone, Code Factory, Komodo OpenLab's Tecla Access Solution) in December 2014. In January 2015, staff reviewed Bell’s website and found that these products do not appear to be promoted there.

Please provide the link to the location on Bell’s website where information for these products can be found and/or specific details concerning how and where these products are being promoted.
Please file this information with the Commission no later than the 12 February 2015.

Yours sincerely,

Original signed by /

Nanao Kachi
Director, Social & Consumer Policy
Consumer Affairs and Strategic Policy    

Dist List:

Canadian Association of the Deaf; Ontario College of Art and Design, Treviranus,; ARCH;; Council of Canadians with Disabilities,; Council of Canadians with Disabilities,; Independent Living Canada,; Canadian National Institute for the Blind (CNIB),; Canadian Council of the Blind,; Ottawa Deaf Centre,; Ontario Association of the Deaf,; The Canadian Hearing Society,; Canadian Association for Community Living,; Centre québécois de la déficience auditive,; Public Interest Law Centre,; Disability and Information Technologies (Dis-IT),;; Alliance for Equality of Blind Canadians/L'Alliance pour l'égalité des aveugles canadiens,; Neil Squire Society,; Chris Stark,;;; Clayton Zekelman, clayton@MNSi.Net; Beverley Milligan, Media Access Canada,; Confédération des organismes de personnes handicapées du Québec,; Diane Bergeron,; Lui Greco,

Footnote 1

See “Implementation Report” at 8665-B38-201306829

Return to footnote 1 referrer

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