ARCHIVED - Telecom Commission Letter Addressed to Tom Woo (TELUS Communications Company)

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Ottawa, 15 January 2015

Our reference: 8740-T66-201413070


Mr. Tom Woo
Senior Regulatory Advisor
Telecom Policy & Regulatory Affairs
TELUS Communications Company
30-10020-100 Street NW
Edmonton, Alberta T5J 0N5

RE: Tariff Notice No. 487 – Destandardization of elements of Analog Private Line Service and Dedicated Loop Service

Dear Sir:

On 12 December 2014, the Commission received an application by TELUS Communications Company (TCC), under Tariff Notice (TN) 487, in which the company proposed revisions to its General Tariff to reflect the destandardization of elements of its Analog Private Line Service (APL Service) and its Dedicated Loop Service (Loop Service). TCC requested an effective date of 31 March 2015.

In paragraph 6 of its application, TCC states the following:

As these tariff revisions proposes [sic] to no longer offer these services to new customers, all existing APL and Loop service customers are not affected by this tariff application. These customers would continue to request moves, additions or rearrangements relating to intra-provincial and local territory segments. Thus no specific customer notification is required to be sent on the date this application is filed.

Staff notes that Approval processes for tariff applications and intercarrier agreements, Telecom Information Bulletin 2010-455, 5 July 2010, summarizes the procedures for applications for the destandardization and/or withdrawal of tariffed services. It specifies that the applicant must provide a notice to each customer affected by its application to destandardize and/or withdraw a particular service, and that applications must include the number of customers affected and a copy of the notice to affected customers.

Staff also notes that destandardization of a service is often a first step before a service is eventually withdrawn. Staff considers, therefore, that although existing customers will still be able to request moves, additions or rearrangements relating to intra-provincial and local territory segments, they should still be aware of the change being made to these services and that they must still be considered “affected customers.”

Consequently, TCC is to provide notice to all current customers of the services being destandardized and submit a copy of the notice for the record of this application. TCC is also to submit details regarding the number of customers affected by the destandardization of each of these services.

Staff reminds TCC that the application, along with its supporting documentation, must be filed at least 45 business days prior to the effective date and notices are to be sent to affected customers on the date the applicant files the application.

If required, TCC should file an amendment to propose a revised effective date.


Original signed by

Michel Murray
Director, Regulatory Implementation
Telecommunications Sector
c. c.: Joanne Gale, CRTC, (819) 635-6488,

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