ARCHIVED - Telecom Commission Letter Addressed to Michelle Duguay (TELUS Communications Company)

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Ottawa, 15 January 2015

Our reference: 8740-T69-201413088


Ms. Michelle Duguay
Senior Regulatory Advisor – Tariffs
Telecom Policy and Regulatory Affairs
TELUS Communications Company
9 Jules-A.-Brillant Street, R 0901
Rimouski, Quebec  G5L 7E4

RE: Tariff Notice 611 – Destandardization of certain services

Dear Madam:

On 12 December 2014, the Commission received an application by TELUS Communications Company (TCC), under Tariff Notice (TN) 611, in which the company proposed amending its General Tariff to reflect the destandardization of the following services: circuits between buildings on non-continuous property and circuits between buildings on continuous property; voice and data circuits and teletypewriter and signalling circuits; and circuits for data transmission. TCC requested an effective date of 31 March 2015.

In paragraph 5 of its application, TCC states that

“[TRANSLATION] This destandardization will have no impact on current customers of the affected services, as they will still be able to make additions or changes to their services. However, these services will no longer be available to new subscribers.” 

Staff notes that the procedures for applications to destandardize and/or withdraw tariffed services are set out in Approval processes for tariff applications and intercarrier agreements, Telecom Information Bulletin 2010-455, 5 July 2010.

This information bulletin specifies that the applicant must provide a notice to all customers affected by its application to destandardize and/or withdraw a particular service, and that the applications must include the number of customers affected and a copy of the notice sent to affected customers. Staff also notes that destandardization of a service is often a first step before a service is eventually withdrawn. Staff considers, therefore, that existing customers must be considered to be “affected customers” and should be informed of the change, even if they will still be able to request moves and additions to the services in question.

Consequently, TCC is to provide notice to all current customers of the services being destandardized and submit a copy of the notice for the record of this application. TCC must also submit details regarding the number of customers affected by the destandardization of each of these services.

Staff also reminds TCC that the application, along with the required information, must be filed with the Commission at least 45 business days prior to the effective date, and the notices must be sent to the affected customers on the date on which the application is filed.

If required, TCC should file an amendment to propose a revised effective date.


Original signed by

Michel Murray
Director, Regulatory Implementation
Telecommunications Sector
c.c. : Joanne Gale, CRTC, 819-635-6488,

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