ARCHIVED - Telecom Commission Letter Addressed to Robert Contaldi (1465539 Ontario Inc. (Velcom))

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Ottawa, 12 December 2014

File No: 8663-C12-201015470

Mr. Robert Contaldi CEO
1465539 Ontario Inc. (Velcom )
1900 Clark Blvd., Unit 5
Brampton, ON L6T 0E9

Re: 1465539 Ontario Inc. (Velcom ) – Approval - Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

Dear Mr. Contaldi:

On 14 November 2014, 1465539 Ontario Inc. (Velcom) filed information related to its local VoIP 9-1-1 emergency service.

This is to advise that based on the information provided by 1465539 Ontario Inc. (Velcom ), including the name of its 9-1-1 service provider, Commission staff is satisfied that 1465539 Ontario Inc. (Velcom ) is providing 9-1-1 service.  Commission staff also considers that the proposed customer notification texts submitted by the company for approval are in compliance with the directives in Telecom Decision 2005-21Footnote 1 and Telecom Decision 2005-61Footnote 2.  Finally, as of the date of this letter, Commission staff notes that 1465539 Ontario Inc. (Velcom ) has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s reseller list.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations.  The customer notification texts that are being approved through this letter must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service.  The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and reseller registrations.  Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service.  These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Regulatory Implementation
Telecommunications Sector

c.c.: Dem Magmanlac, CRTC, (819) 953-6638,
Christian S. Tacit, Barrister and Solicitor,

Footnote 1

Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21,
4 April 2005 (Telecom Decision 2005-21).

Return to footnote 1 referrer

Footnote 2

Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).

Return to footnote 2 referrer

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