ARCHIVED - Telecom Commission Letter addressed to Stephen Schmidt (TELUS Communications Company)

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Ottawa, 21 October 2014

File number: 8665-D53-201406877

BY EMAIL

Mr. Steven Schmidt
Vice-President Telecom & Chief Regulatory Counsel
Telecom Policy & Regulatory Affairs
TELUS Communications Company
regulatory.affairs@telus.com

SubjectApplication regarding TELUS’ prepaid wireless, pay-per-use Large Prepaid Balance Policy

Dear Mr. Schmidt:

On 17 July 2014, DiversityCanada and the National Pensioners Federation submitted a part 1 application regarding TELUS’ prepaid wireless, pay-per-use Large Prepaid Balance Policy.

In order for the Commission to properly dispose of PIAC-CAC’s application, further information is required.

Accordingly, Commission staff requests that TELUS respond to the attached request for information no later than 27 October 2014, serving a copy all other parties to the proceeding.

A copy of this letter and all related correspondence will be added to the public record of the proceeding.

Sincerely,

[Original signed]

Nanao Kachi
Director, Social & Consumer Policy
Consumer Affairs and Strategic Policy

c.c.: telecom_policy@diversitycanada.org  
antica.corner@crtc.gc.ca

Enclosure (1)

Attachment 1 – Request for Information

  1. When the Large Prepaid Balance Policy came into effect on 20 October 2013, please clarify how TELUS applied the policy to customers who had previously purchased a top-up that was not set to expire for 365 days from the date of activation and who had an account balance of $300 or more.  When would such customers be required to have a 30-day rate plan or add-on on their account?
Date modified: