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ARCHIVED - Telecom Commission Letter addressed to Stephen Schmidt (TELUS Communications Company)

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Ottawa, 21 October 2014

File number: 8665-D53-201406877

BY EMAIL

Mr. Steven Schmidt
Vice-President Telecom & Chief Regulatory Counsel
Telecom Policy & Regulatory Affairs
TELUS Communications Company
regulatory.affairs@telus.com

Subject:  Application regarding TELUS’ prepaid wireless, pay-per-use Large Prepaid Balance Policy

Dear Mr. Schmidt:

On 17 July 2014, DiversityCanada and the National Pensioners Federation submitted a part 1 application regarding TELUS’ prepaid wireless, pay-per-use Large Prepaid Balance Policy.

In order for the Commission to properly dispose of PIAC-CAC’s application, further information is required.

Accordingly, Commission staff requests that TELUS respond to the attached request for information no later than 27 October 2014, serving a copy all other parties to the proceeding.

A copy of this letter and all related correspondence will be added to the public record of the proceeding.

Sincerely,

[Original signed]

Nanao Kachi
Director, Social & Consumer Policy
Consumer Affairs and Strategic Policy

c.c.: telecom_policy@diversitycanada.org  
antica.corner@crtc.gc.ca

Enclosure (1)

Attachment 1 – Request for Information

  1. When the Large Prepaid Balance Policy came into effect on 20 October 2013, please clarify how TELUS applied the policy to customers who had previously purchased a top-up that was not set to expire for 365 days from the date of activation and who had an account balance of $300 or more.  When would such customers be required to have a 30-day rate plan or add-on on their account?
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