ARCHIVED - Telecom Commission Letter Addressed to Jacob Friedman (Xplornet Communications Inc.)

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Ottawa, 10 September 2014

File number: 8740-X9-201408162 and 8340-X9-201408600


Mr. Jacob Friedman
Legal Counsel
Xplornet Communications Inc.
625 Cochrane Drive Suite 1000
Markham, Ontario  L3R 9R9

Subject: Xplornet Communications Inc. (Xplornet)/ Alianza, Inc. - Interconnection Agreement for the Provision of 9-1-1 Service to a Competitive Local Exchange Carrier and Xplornet Tariff Notice 1

Dear Sir:

On 21 August 2014, Xplornet Communications Inc. (Xplornet) filed a 9-1-1 service agreement for Commission approval. On 22 August 2014, the Commission received an application by Xplornet, under Tariff Notice 1, in which the company proposed to introduce its Type IV competitive local exchange carrier (CLEC) Access Services Tariff (AST).    

The company submitted that it intends to operate as a Type IV CLEC and, therefore, it had revised the CLEC Model Tariff to reflect, among other things, that it would interconnect with certain service providers through TELUS Communications Company, the underlying carrier.

Paragraph 28(1)(a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may request parties to file information or documents where needed.

Xplornet is requested to provide comprehensive answers, including rationale and any supporting information, to the attached questions by 19 September 2014.


Original signed by

Michel Murray
Director, Regulatory Implementation
Telecommunications Sector

c. c.: Joseph Cabrera, CRTC, (819) 934-6352,

Attach. (1)


Request for information

In its filing letter, Xplornet indicated that the documents pertaining to 9-1-1 agreements were those it had executed with Alianza.

Xplornet’s AST item 503, 9-1-1 Emergency Response Service (ERS), indicates that the 9-1-1 service provider delivers the 9-1-1 call to a call answer centre [also called Public Safety Answering Points (PSAPs)] operated by the local authority. It further indicates that the 9-1-1 service provider provides special features in support of the answering attendants at the PSAPs and emergency response agencies. Some of these features, described below, are generally associated with enhanced 9-1-1 (E9-1-1).

  1. Selective routing and transfer, which directs the call to the PSAP based on the calling number; and,
  2. Automatic location identification (ALI), which provides the customer name, telephone number, and location information to the PSAP.

In Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005, the Commission directed Canadian carriers offering fixed local Voice over Internet Protocol (VoIP) services, where the end-user is assigned an NPA-NXX native to any of the local exchanges within the region covered by the customer's serving PSAP, to provide 9-1-1/E9-1-1 service, where it is available from the ILEC.

In that decision, the Commission noted that when local VoIP service is deployed on a fixed/native basis, which closely resembles wireline service, a 9-1-1 call will be routed to the proper PSAP and the PSAP agent will automatically receive ANI and ALI information, for E9-1-1 service, provided the service address is populated in the ALI database.

  1. Confirm whether Xplornet is providing fixed/native local VoIP services. If so, demonstrate how E9-1-1 service will be provided to Xplornet’s end-users, where it is available from the ILEC. The response must identify the call path, indicating whether, and/or how Alianza or another third-party service provider is involved in the call. The response must also include details on how the correct PSAP is selected and how the correct ALI information is transferred to the PSAP.
  2. Confirm whether Xplornet is providing fixed/non-native and/or nomadic VoIP services. If so, describe the type of 9-1-1 service that Xplornet will provide to customers of its fixed/non-native and nomadic VoIP services, indicating how Alianza or another third-party service provider is involved in the call.
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