ARCHIVED - Telecom Procedural Letter Addressed to Lorne Bozinoff (Forum Research Inc.)

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Ottawa, 29 August 2014

Our references: 8662-G4-201406041, 8665-T170-201406835, 8665-C208-201407503 and 8665-T173-201407768


Dr. Lorne Bozinoff
President and CEO
Forum Research Inc.
180 Bloor Street West, Suite 1400
Toronto, Ontario  M5S 2V6

RE: Applications by the Government of Quebec (8662-G4-201406041), Total Credit Recovery (8665-T170-201406835), Coalition of Collection Agencies (8665-C208-201407503) and the Ontario Society of Collection Agencies (8665-T173-201407768) to Review and Vary Compliance and Enforcement Regulatory Policy CRTC 2014-155 – Procedural

Dear Dr. Bozinoff:

The Commission is in receipt of a letter dated 20 August 2014 from Forum Research Inc. in response to a Part I application filed by Total Credit Recovery Limited (TCR), and further relating to three separate Part I applications filed by the Government of Quebec, the Coalition of Collection Agencies, and the Ontario Society of Collection Agencies.

Forum Research submits that these four applications request the review of similar issues with regard to the Commission’s Unsolicited Telecommunications Rules relating to the use of an Automatic Dialing-Announcing Device (ADAD) and has requested that the Commission merge these proceedings with a view to reducing the burden on interested parties, and promoting a more efficient process. Similar comments have been provided by the Public Interest Advocacy Centre (PIAC) and the Market Research and Intelligence Association in their interventions filed in response to the Part I application from TCR.

In its letter dated 30 July 2014, Commission staff previously denied similar requests made by TELUS Communications Company and by the PIAC, prior to the close of record for the Part I application from the Government of Quebec. Commission staff notes, however, that an additional two Part I applications have been filed, and further notes the increasing level of interest in these applications from market research organizations and associations, in addition to the collections industry.

Commission staff considers that the renewed calls to modify these proceedings warrant further consideration by the Commission. Commission staff is also of the view that until a determination is reached with respect to how best to manage these proceedings, interested parties should not be required to continue providing separate but similar interventions in respect of each of the remaining applications.

Accordingly, Commission staff is suspending the proceedings initiated by the Coalition of Collections Agencies (8665-C208-201407503), the application from Ontario Society of Collection Agencies (8665-T173-201407768), as well as the deadline for reply comments from Total Credit Recovery (8665-T170-201406835) until such time as the Commission determines the appropriate process.

A copy of this letter and all related correspondence will be added to the public records of these proceedings.


Manon Bombardier
Chief Compliance and Enforcement Officer

Kara Mitchelmore
David Elder
John Corbett
Frank L. Graves
André Labrie
Barbara Miller
Leslie Milton
Bradley Rice
Grégoire Jodouin
Jean‐François Léger

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