ARCHIVED - Telecom Commission Letter Addressed to Brad Cathers (Yukon Government) and Dallas Yeulett (Northwestel Inc.)

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Ottawa, 19 August 2014                                                          

Our references: 8740-N1-201407586 and 8665-Y15-201407247


Honorable Brad Cathers
Minister of Community Services
Yukon Government
PO BOX 2703
Whitehorse, Yukon Y1A 2C6

Mr. Dallas Yeulett
Senior Manager,
Regulatory Compliance
Northwestel Inc.
PO BOX 2727
Whitehorse, Yukon Y1A 4Y4

RE:  Yukon Government’s Emergency Response Auto-Select Service

Dear Sirs:

On July 25 2014 the Commission received a Part 1 application, filed by the Yukon Government, proposing the implementation of an interim Emergency Response Auto select service that would provide callers within all communities of the Yukon Territory – excluding Whitehorse, where basic 9-1-1 service is available – with access to an interactive response menu directing calls to 9-1-1 to an appropriate community emergency response agency.

On 6 August 2014, the Commission also received an application from Northwestel Inc. (Northwestel), under Tariff Notice 917 (TN 917), in which the company proposed to introduce the Emergency Response Auto Select service at the request of the Yukon Government.

As both applications relate to the introduction of the same service, they will be combined into one process for the purposes of efficiency. All documents filed with respect to these applications will be included on the record for both the Part 1 and the Northwestel Tariff Notice 917 applications.

Furthermore, in order to assist in disposing of these applications, Commission staff requests that the Yukon Government and Northwestel respond to the attached questions.

Consequently, the Tariff Notice 917 application, along with any associated subsequent revisions, will not be disposed of by the 45th calendar day following receipt.

Commission staff modifies the procedure set out in the CRTC Rules of Practice and Procedure as follows:

  1. Response to attached questions by 25 August 2014
  2. Interested parties may file an intervention or response by 29 August 2014
  3. The applicants may file their replies by 8 September 2014

These submissions must be received and not merely sent, by that date.


Original signed by Renée Doiron for

Michel Murray
Director, Regulatory Implementation
Telecommunications Sector

c. c. : James Ndirangu, CRTC, 819-997-3670,

Attach. (1)


Yukon Government Part 1 application on Emergency Response Auto-Select Service and Northwestel Tariff Notice 917 application.

  1. Commission staff notes that in previous Commission decisions related to the provision of telecommunication services that are used to provide access to emergency services the Commission has required that notification be provided to inform consumers about the availability, characteristics, and limitations of the service, for example in Telecom Decision 2005-61Footnote 1.
    1. Comment on the appropriateness of providing consumer notification regarding the availability, characteristics, and limitations of the proposed Emergency Response Auto-Select service as compared to Basic 9-1-1 currently provided in Whitehorse and surrounding areas, and Enhanced 9-1-1 available elsewhere in Canada.
    2. Comment on how and when you intend to educate consumers and the public on the availability, characteristics, and limitations of the proposed Emergency Response Auto-Select service.
Footnote 1

Telecom Decision 2005-61 - Follow-up to Emergency service obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements

Return to footnote 1 referrer

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