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Ottawa, 25 June 2014

Our reference: 8638-C12-59/02

BY EMAIL

Distribution

RE: 2013 Quality of service reports

Dear Sir/Madam:

In Regulatory framework for the small incumbent telephone companies, Decision CRTC 2001‑756, 14 December 2001, the Commission found it appropriate for small incumbent local exchange carriers (ILECs) with less than 25,000 network access services to report to the Commission, on 31 March of each year starting in 2002, the following information for the previous calendar year:

  1. the number of customers to whom service was not provided within 10 days from the date of the customer's request;
  2. the total of initial out-of-service trouble reports not cleared within 24 hours;
  3. the number of customers who reported a trouble with their service;
  4. the number of customers who reported that their listing in the white pages was either omitted or erroneous; and
  5. the number and nature of written and verbal complaints addressed to officers and/or department heads of the telephone company and/or to the Commission.

The Commission reminded small ILECs of their obligations regarding quality of service reporting in Regulatory framework for the small incumbent local exchange carriers and related matters, Telecom Regulatory Policy CRTC 2013-160, 28 March 2013.

Commission staff notes that as of 25 June 2014 the Commission has not received reports for the year 2013 from CoopTel, La Cie de Téléphone de Courcelles Inc., La Compagnie de Téléphone de Lambton Inc., La Compagnie de Téléphone Upton inc., Nexicom Telephones Inc., Sogetel Inc., or Téléphone Milot Inc.

These companies are to file their reports with the Commission no later than 4 July 2014.

Sincerely,

Original signed by

Michel Murray
Director, Regulatory Implementation
Telecommunications Sector

c.c.: Laurie Ventura, CRTC, 819-997-4589, laurie.ventura@crtc.gc.ca

Distribution List: CoopTel, pallard@cooptel.qc.ca
La Cie de Téléphone de Courcelles Inc., jpatry@telcourcelles.qc.ca
La Compagnie de Téléphone de Lambton Inc., infotel@sogetel.net
La Compagnie de téléphone Upton inc., j-fmathieu@telupton.qc.ca
Nexicom Telephones Inc., pdowns@nexicomgroup.net
Sogetel inc., infotel@sogetel.net, Paul.frappier@sogetel.com
Téléphone Milot Inc., Paul.frappier@sogetel.com

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