ARCHIVED - Letter
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Ottawa, 6 June 2014
File number: 8665-C12-201212448
Mr. Glenn R Grubb
General Manager
Huron Telecommunications Co-Operative Limited
grubb@hurontel.on.ca
BY E-MAIL
Re: Wireless Code Implementation – Compliance Reports
Dear Mr. Grubb:
In The Wireless Code Policy [1], the Canadian Radio-television and Telecommunications Commission (the Commission) established the Wireless Code, a new mandatory code of conduct for providers of retail mobile wireless voice and data services (wireless services). The Wireless Code applies to all wireless services provided to individual and small business consumers in all provinces and territories regardless of the status and business models of the Wireless Service Provider (WSP).
As required by paragraph 377 of the Wireless Code Policy, WSPs filed reports with the Commission in January 2014 detailing how they have implemented the Wireless Code [2]. Commission staff reviewed these reports and on 22 May 2014, sent you a letter outlining the questions you had to address and send in on or before 29 May 2014 [3]. We have no record of receiving your submission answering the questions outlined in that letter.
Therefore, we ask that you submit your answers to the questions set out in that letter on or before 13 June 2014.
This letter and all subsequent correspondence form part of a public record. As set out in Broadcasting and Telecom Information Bulletin 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, WSPs may designate certain information as confidential. WSPs must provide an abridged version of the document involved, accompanied by a detailed rationale to explain why the disclosure of the information is not in the public interest.
All submissions are to be made in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, SOR/2010-277.[3]
Yours sincerely,
Nanao Kachi
Director, Social and Consumer Policy, CRTC
Note
[1] Telecom Regulatory Policy CRTC 2013-271, 3 June 2013, CRTC
File number 8665-C12-201212448