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Ottawa, 6 June 2014
File number: 8665-C12-201212448
Ms. Cindy Hicks
Executive Assistant Government & Intercarrier Relations
Rogers Communications Partnership
rwi_gr@rci.rogers.com
BY E-MAIL
Re: Wireless Code Implementation – Compliance Reports
Dear Ms. Hicks:
In The Wireless Code Policy [1], the Canadian Radio-television and Telecommunications Commission (the Commission) established the Wireless Code, a new mandatory code of conduct for providers of retail mobile wireless voice and data services (wireless services). The Wireless Code applies to all wireless services provided to individual and small business consumers in all provinces and territories regardless of the status and business models of the Wireless Service Provider (WSP).
As required by paragraph 377 of the Wireless Code Policy, WSPs filed reports with the Commission in January 2014 detailing how they have implemented the Wireless Code [2]. Commission staff reviewed these reports and asked further questions in letters sent out on 22 May 2014. Following the reception of your replies, staff considers that there are elements that require further follow-up.
Therefore, you are asked to file answers to the attached questions on or before 13 June 2014.
This letter and all subsequent correspondence form part of a public record. As set out in Broadcasting and Telecom Information Bulletin 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, WSPs may designate certain information as confidential. WSPs must provide an abridged version of the document involved, accompanied by a detailed rationale to explain why the disclosure of the information is not in the public interest.
All submissions are to be made in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, SOR/2010-277.[3]
Yours sincerely,
Nanao Kachi
Director, Social and Consumer Policy, CRTC
Enclosure
Questions
- Staff notes that you submitted that, as of 25 May 2014, clients will no longer have a device subsidy model that includes an ADSRF presented on their contract, simplifying their understanding of how fees would be assessed should they choose to terminate their contract early.
Staff asks that you submit an example of the updated contract to the public file.
Note
[1] Telecom Regulatory Policy CRTC 2013-271, 3 June 2013, CRTC
File number 8665-C12-201212448
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