ARCHIVED - Letter
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Ottawa, 30 May 2014
File number: 8665-C12-201212448
Mr. Guillaume Marcille
Project Coordinator
Lynx Mobility Inc.
marcille@atmacinta.com
BY EMAIL
Re: Wireless Code Implementation – Compliance Reports
Dear Mr. Marcille,
In The Wireless Code Policy [1], the Canadian Radio-television and Telecommunications Commission (the Commission) established the Wireless Code, a new mandatory code of conduct for providers of retail mobile wireless voice and data services (wireless services). The Wireless Code applies to all wireless services provided to individual and small business consumers in all provinces and territories regardless of the status and business models of the Wireless Service Provider (WSP).
As set out in paragraph 377 of The Wireless Code, “to ensure that WSPs are implementing the Code on time and adhering to the requirements set out in the Code, the Commission directs all WSPs to file a report detailing their compliance with the Wireless Code, no later than 15 January 2014. This report must address all questions that will be set out by the Commission on this matter.”
On 26 November 2013, the Commission sent you a letter outlining the questions you had to address and send in on or before 15 January 2014 [2].
As set out in paragraph 366-338 of The Wireless Code, “The Commission expects WSPs to ensure that customers with disabilities have the information they need to determine which plans and services best meet their needs. The Commission directs WSPs to report on what wireless service plans they offer for people with disabilities, how they promote these plans, and what accessibility-specific customer service resources are available to consumers by 3 March 2014.”
On 4 February 2014, the Commission sent you a letter outlining the questions you had to address and send in on or before 3 March 2014 [3].
We have no record of receiving your submission answering the questions outlined in those two letters.
Therefore, we ask that you submit your answers to the questions set out in those two letters on or before 13 June 2014.
This letter and all subsequent correspondence form part of a public record. As set out in Broadcasting and Telecom Information Bulletin 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, WSPs may designate certain information as confidential. WSPs must provide an abridged version of the document involved, accompanied by a detailed rationale to explain why the disclosure of the information is not in the public interest.
All submissions are to be made in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, SOR/2010-277.[4]
Yours sincerely,
Nanao Kachi
Director, Social and Consumer Policy, CRTC
Note
[1] Telecom Regulatory Policy CRTC 2013-271, 3 June 2013, CRTC File number 8665‑C12‑201212448