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Ottawa, 14 February 2014

Our reference: 8663-C12-201015470


Mr. Jake Anthony Hison
Owner VIP911 (Net Hero Inc.)
291 Duke Street East
Kitchener, Ontario N2H 1B4

Re: VIP911 – Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

Dear Sir,

In light of the importance of 9-1-1 emergency service to the Canadian public, the Commission is working to ensure that local voice over Internet Protocol (VoIP) service providers in Canada adhere to their obligations related to the provision of 9-1-1 service.Footnote 1 As part of that effort, certain companies have reported to the CRTC that VIP911 provides their customers with 9-1-1 service.

To allow the CRTC to complete a review of the files of those local VoIP service providers, VIP911 is requested to provide responses to the following questions by 24 February 2014.

1) Provide VIP911’s legal name, business registration number, and the jurisdiction in which the company is registered. If the company is part of a larger corporate structure, indicate the names of the affiliated companies and their business or functional relationships with VIP911.

2) For confirmation purposes, identify the 9-1-1 answering bureau that the company uses, and provide the names, telephone numbers, and email addresses of the contacts in that answering bureau. Confirm that the 9-1-1 routing and/or answering service is/are covered by a direct contract between that answering bureau and VIP911 or its affiliated company, identifying which VIP911 company is party to that contract.
3) Describe the exact the nature of the business that VIP911 or its affiliate(s) provides to local VoIP providers, including the delivery of 9-1-1 calls from the local VoIP service provider’s end customer to the 9-1-1 answering bureau and to the PSAPs or emergency response agencies. Block diagrams may be provided to label which entity(ies) is/are providing a service or network component.

4) Provide examples of local VoIP service providers for which the company provides 9-1-1 routing or answering services.

5) Indicate whether the company or its affiliate(s) is itself a local VoIP service provider to end customers, residential or business. (see footnote 1 for the definition). If yes, confirm whether the company or affiliate owns and operates its own transmission facilities in Canada.

Filing the information

A copy of this letter and all subsequent correspondence will be placed on the public record of the above-noted file. Your company may designate certain information contained in its response as confidential.Footnote 2

Please note that failure to provide the information requested above may result in serious consequences. The Commission may issue a mandatory order, which can be registered with the Federal Court. Failure to comply with a decision registered with the Federal Court could result in contempt of court proceedings.Footnote 3 The Commission may also initiate proceedings for disconnection of your company’s services in Canada.

The information requested above can be submitted electronically through the Commission’s website at Click on “Telecommunications Sector,” then choose either “File a document using My CRTC Account” or “Submit a telecom-related document online.” For help submitting electronically, please call 1-866-893-0932.

Submissions should be addressed to

John Traversy
Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2

The subject of your response letter should be “VIP911- Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration with the Commission ‒ File No.: 8663-C12-201015470.”


Original signed by

Michel Murray
Director, Regulatory Implementation
Telecommunications Sector

c. c.: Dem Magmanlac, CRTC, 819-953-6638,


Footnote 1

Local VoIP service providers are defined as service providers that (i) provide their customers with telephone numbers that conform to the North American Numbering Plan, (ii) provide access to and from the public switched telephone network, and (iii) enable customers to make and/or receive calls that originate and terminate within an exchange or local calling area. See Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005.

Return to footnote 1

Footnote 2

The company may file certain information in confidence if the information falls into a category listed in subsection 39(1) of the Telecommunications Act. Essentially, the company can file two versions of its reply: one containing the confidential information and the word “Confidential” clearly marked on the letter; and another for the public record, in which the confidential information is omitted and replaced by a “#” sign. In general, confidential information is not released on the public record to protect proprietary information, and only the non-confidential version is posted on the Commission’s website. For more information on the process for filing information in confidence with the Commission, see Procedures for filing confidential information and requesting its disclosure in Commission proceedings, Broadcasting and Telecom Information Bulletin CRTC 2010 961, 23 December 2010, available on the Commission’s website at

Return to footnote 2

Footnote 3

The Commission’s powers to request information from any person, issue mandatory orders, register its decisions with the Federal Court, and enforce the registered decision through the Federal Court, are set out in subsection 37(2), section 51, and subsection 63(2) of the Telecommunications Act, respectively.

Return to footnote 3


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