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Ottawa, 15 January 2014

Our reference: 8663-C12-201015470


Mr. Tom Huber
Edge Telecommunications Canada ULC
4 Robert Speck Parkway Suite 1500
Mississauga, Ontario L4Z 1S1

RE: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration with the Commission
(File # 8663-C12-201015470)

Dear Mr. Huber:

Thank you for your letter dated 5 November 2013 regarding Edge Telecommunications Canada ULC’s (Edge) compliance with the obligations of local VoIP service providers related to the provision of 9-1-1 emergency services in Canada.

In Telecom Decision CRTC 2007-44, Routing of fixed/non-native and nomadic VoIP 9-1-1 calls to public safety answering points, the Commission determined that it is inappropriate for voice over Internet Protocol (VoIP) service providers to deliver 9-1-1 calls from their fixed/non-native and nomadic VoIP customers to public safety answering points (PSAPs) using low-priority telephone lines or restricted numbers. In that decision, the Commission stated that zero-dialed emergency call routing service (0-ECRS) is the only available 9-1-1 call routing method on the record that is functionally comparable to basic 9-1-1 service.Footnote 1

Based on the information provided, it is unclear to Commission staff whether Edge is providing 9-1-1 service in compliance with that policy. In order to further assess the situation, Edge is requested to answer the following questions by 24 January 2014:

1. Provide the complete contact information (name, title, telephone number, and email address) of the representative of Edge’s 9-1-1 answering bureau provider.

2. Provide a complete description of how the answering bureau will provide 9-1-1 service in Canada, including complementary diagrams or videos as required.

3. Specify if, in routing calls to the Public Safety Answering Points (PSAPs), Edge’s 9-1-1 answering bureau will use zero-dialed emergency call routing service (0-ECRS) in all cases, as required in Telecom Decision 2007-44, or will contact the PSAP using low-priority telephone lines or restricted numbers.

4. Indicate whether all 9-1-1 calls in Canada will pass through a third-party 9-1-1 answering bureau located in Canada. If so, indicate the name of that answering bureau, including contact information.

A copy of this letter and all correspondence will be placed on the public record of the above-noted file. Your company may designate certain information contained in its response as confidential.Footnote 2


Original signed by

Michel Murray
Director, Regulatory Implementation
Telecommunications Sector

c.c: Dem Magmanlac, CRTC, 819 953-6638,


Footnote 1


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Footnote 2

The company may file certain information in confidence if the information falls into a category listed in subsection 39(1) of the Telecommunications Act. Essentially, the company can file two versions of its reply: one containing the confidential information and the word “Confidential” clearly marked on the letter; and another for the public record, in which the confidential information is omitted and replaced by a “#” sign. In general, confidential information is not released on the public record to protect proprietary information, and only the non-confidential version is posted on the Commission’s website. For more information on the process for filing information in confidence with the Commission, see Procedures for filing confidential information and requesting its disclosure in Commission proceedings, Broadcasting and Telecom Information Bulletin CRTC 2010 961, 23 December 2010, available on the Commission’s website at

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