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Ottawa, 15 January 2014

Our reference: 8663-C12-201015470

BY EMAIL

Mr. Tom Huber
President
Edge Telecommunications Canada ULC
4 Robert Speck Parkway Suite 1500
Mississauga, Ontario L4Z 1S1
thuber@edgecommunications.com

RE: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration with the Commission
(File # 8663-C12-201015470)

Dear Mr. Huber:

Thank you for your letter dated 5 November 2013 regarding Edge Telecommunications Canada ULC’s (Edge) compliance with the obligations of local VoIP service providers related to the provision of 9-1-1 emergency services in Canada.

In Telecom Decision CRTC 2007-44, Routing of fixed/non-native and nomadic VoIP 9-1-1 calls to public safety answering points, the Commission determined that it is inappropriate for voice over Internet Protocol (VoIP) service providers to deliver 9-1-1 calls from their fixed/non-native and nomadic VoIP customers to public safety answering points (PSAPs) using low-priority telephone lines or restricted numbers. In that decision, the Commission stated that zero-dialed emergency call routing service (0-ECRS) is the only available 9-1-1 call routing method on the record that is functionally comparable to basic 9-1-1 service.^{Footnote 1}

Based on the information provided, it is unclear to Commission staff whether Edge is providing 9-1-1 service in compliance with that policy. In order to further assess the situation, Edge is requested to answer the following questions by 24 January 2014:

1. Provide the complete contact information (name, title, telephone number, and email address) of the representative of Edge’s 9-1-1 answering bureau provider.

2. Provide a complete description of how the answering bureau will provide 9-1-1 service in Canada, including complementary diagrams or videos as required.

3. Specify if, in routing calls to the Public Safety Answering Points (PSAPs), Edge’s 9-1-1 answering bureau will use zero-dialed emergency call routing service (0-ECRS) in all cases, as required in Telecom Decision 2007-44, or will contact the PSAP using low-priority telephone lines or restricted numbers.

4. Indicate whether all 9-1-1 calls in Canada will pass through a third-party 9-1-1 answering bureau located in Canada. If so, indicate the name of that answering bureau, including contact information.

A copy of this letter and all correspondence will be placed on the public record of the above-noted file. Your company may designate certain information contained in its response as confidential.^{Footnote 2}

Sincerely,

Original signed by

Michel Murray
Director, Regulatory Implementation
Telecommunications Sector

c.c: Dem Magmanlac, CRTC, 819 953-6638, dem.magmanlac@crtc.gc.ca