ARCHIVED -  Letter

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

File No.: 8620-C12-201312082

Ottawa, 30 August 2013


TO: Distribution list

Request for information – Wireless Roaming

As part of the Commission’s mandate to ensure that Canadians have access to a world-class telecommunications system, it monitors developments in the telecommunications industry on an ongoing basis. Over the past year, the Commission has been made aware of concerns with respect to the rates, terms, and conditions associated with wireless roaming.[1]

In response to these concerns, the Commission has conducted some wireless roaming research using publicly available information. At this time, the Commission requires additional information that is not publicly available and is now seeking information regarding the rates, terms and conditions from wireless operators offering roaming in Canada. The data requested will provide the Commission with information on wireless roaming in order to assess its impact on the competitiveness of the Canadian wireless industry and the choices available to Canadians.

All companies identified in the distribution list are to file responses to the questions set out in Appendix A with the Commission by 27 September 2013. These submissions must be received, not merely sent, by that date.


Original signed by:

Chris Seidl
Executive Director, Telecommunications

c.c : Bill Mason, CRTC, (819) 953-8882,

Distribution list:

Bell Mobility Inc.
Bell Aliant Regional Communications, Limited Partnership
Nexicom Mobility Inc.
Huron Telecommunications Co-operative Limited
Hay Communications Co-operative Limited
Inukshuk Wireless Partnership
Rogers Communications Partnership
TELUS Communications company
MTS Inc.
Airtel Wireless LTD
Shaw Telecom Inc.
Lynx Mobility Inc.
Execulink Telecom Inc.
Videotron G.P.
Wightman Telecom Ltd.
Quadro Communications Co-operative Inc.
Bragg Communications Incorporated (EastLink)
Sogetel Mobilité inc.
Northwestel Inc.
SSI Micro Ltd.
Globalstar Canada Satellite Co.
Gogo Connectivity Ltd.
Brooke Telecom Co-operative Ltd.
Dryden Mobility
Fido Solutions Inc.
Saskatchewan Telecommunications
Télébec, Limited Partnership
CityWest Mobility Corp.
Mornington Communications Co-operative Limited
NorthernTel, Limited Partnership
Globalive Wireless Management Corp. (WIND)
Public Mobile Inc.
Data & Audio Visual Enterprises Wireless Inc. (MOBILICITY)

Appendix A

1. Provide a list of all the carriers providing telecommunications services in Canada with which your company has agreements for roaming on your wireless network(s) in Canada.

2. Provide a copy of each roaming agreement between your company and other carriers who provide telecommunications service in Canada. If available, provide your standard template for this type of agreement.

3. List the top four United States based carriers with whom your customers incur the most roaming traffic. For each carrier provide a copy of your roaming agreements.

4. For each of the years 2007 to 2012, provide the total roaming revenue, broken out separately for voice, data, and text messaging received from each carrier (as identified in question 1) that provides telecommunications services in Canada and has a roaming agreement with your company for roaming on your network in Canada.

5. Provide the current roaming rate(s), terms and conditions for voice, data, and text messaging charged to your subscribers for usage incurred in Canada.

6. Provide the current roaming rate(s), terms and conditions for voice, data, and text messaging charged to your subscribers for usage incurred in the United States.

7. Provide your company’s retail roaming rates, as applicable, for voice, data, and text messaging at year-end for each of the years 2007 to 2012 for your customers roaming in Canada and the United States. For each of these services provide a list of all changes to your company’s retail roaming rates, and the date when each change took effect over that period.

[1] For example, see “Paying a Premium: Consumers and Mobile Premium Services” which formed part of PIAC’s Intervention to Telecom Notice of Consultation CRTC 2012-557, comments from the Industry Canada Consultation on Considerations Relating to Transfers, Divisions, and Subordinate Licensing of Spectrum Licences, and “Time for an Upgrade: Demanding Choice in Canada’s Cell Phone Market”, an OpenMedia report on the Canadian wireless market.

Date modified: