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Ottawa, 16 July 2013

File No.: 8650-C12-201310060


John Lawford
Executive Director and General Counsel
Public Interest Advocacy Centre
1 Nicholas Street, Suite 1204
Ottawa, ON K1N 7B7

Re: Telecom Notice of Consultation 2013-337 - Fact-finding process on the role of payphones in the Canadian communications system – Request for information

In Telecom Notice of Consultation 2013-337, the Commission initiated a proceeding to collect information on the use of payphones by Canadians. Attachment 1 contains a request for information addressed to the Public Interest Advocacy Centre (PIAC) as part of that proceeding.

The response to the interrogatory is to be filed with the Commission by 10 September 2013. This response is to be received, and not merely sent, by this date.
Yours sincerely,

Original signed by

Nanao Kachi
Director, Social and Consumer Policy

cc : Adam Mills, CRTC,; Soniya Mukhedkar, CRTC,

Attachment 1

Request for information addressed to PIAC as part of the Telecom
Notice of Consultation 2013-337 process

1. In the process that led to Telecom Decision 2004-47, PIAC filed two research studies on behalf of “the Consumer Groups.” These studies obtained the views of Canadians on a number of key behavioural and perceptual issues related to the use of payphones. The studies addressed the extent and frequency of payphone use, the purpose and circumstances surrounding payphone use, the method of payment for calls (including preferred method), perceptions concerning the personal relevance and general importance of payphones, and satisfaction with service (e.g. availability, reliability and convenience).

Does PIAC have updates to the information in these studies? If so, please submit any updated information that PIAC has in its possession or control.

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