ARCHIVED - Letter
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BY COURIER & E-MAIL
Ottawa, 10 June 2013
Mr. Paul Robertson
President
Shaw Media
121 Bloor St. E.,
Toronto, Ontario, M4W 3M5
paul.robertson@sjrb.ca
Re: 3 Complaints regarding the loudness of TV commercial messages;
And the Broadcasting Regulatory Policy CRTC 2012-273
Mr. Robertson:
This is a follow-up to Commission staff’s letter dated 1 March 2013, requesting that Shaw Media provide specific information with respect to 3 viewers’ complaints regarding the loudness of TV commercials as well as with respect to its compliance report dated 15 October 2012.
Commission staff is in receipt of Shaw Media’s response dated 20 March 2013 to the aforementioned request. We thank you for the detailed information provided therein.
After reviewing the information provided, Commission staff notes that Shaw Media has laid out the steps it has taken to address and solve issues related to its compliance with the ATSC A/85 technical requirements, especially with respect to programming acquired before the new regulations came into force (i.e. legacy content) which was found to be the cause of the 3 viewers’ complaints.
Commission staff is satisfied with the specific information provided by Shaw Media pursuant to paragraph 25 of the Broadcasting Information Bulletin CRTC 2012-471 and considers that, at this time, no further measures are required.
Consequently, the examination of this matter by the Commission’s Compliance and Enforcement sector has concluded and the related files referenced above are now closed.
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Note that this does not preclude Commission staff from requesting compliance reports or additional information in the future. Furthermore, if there are other cases of non-compliance caused by the same issue as that of the 3 complaints referenced herein (i.e. legacy content), the failure to have properly addressed this issue in response to the current complaints may be one of the factors taken into consideration when determining the appropriate response to any future non-compliance.
Sincerely,
Andrea Rosen
Chief Compliance and Enforcement Officer
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