ARCHIVED - Letter
This page has been archived on the Web
Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
Ottawa, 5 October 2012
BY REGISTERED MAIL
File No.: 8665-C12-201007229
Adeste Global Managed Networks Inc.
151 Courtneypark Drive West
Mississauga, ON
L5W 1Y5
Subject: Requirement to become a member of the Commissioner for Complaints for Telecommunications Services Inc.
Dear Adeste Global Managed Networks Inc.:
This letter is to inform you that it appears to the Commission that Adeste Global Managed Networks Inc. is not a member of the Commissioner for Complaints for Telecommunications Services Inc. (CCTS) as required by Commission direction.
As described further below, Adeste Global Managed Networks Inc. is required to respond to the Commission by 19 October 2012. Failure to respond could result in further action, including the initiation of a proceeding to show cause why the Commission should not order the Canadian carrier providing service to Adeste Global Managed Networks Inc. to disconnect such service.
The requirement to join the CCTS
The Commissioner for Complaints for Telecommunications Services Inc. (CCTS) is an independent consumer agency with a mandate to facilitate the resolution of complaints relating to services provided by telecommunications service providers to residential and small business consumers.
Pursuant to Review of the Commissioner for Complaints for Telecommunications Services, Telecom Regulatory Policy CRTC 2011-46, 26 January 2011, the Commission requires that all Canadian carriers and resellers that provide services within the scope of the CCTS’s mandate are to be members of the agency for a five-year period.
As set out in paragraph 18 of that regulatory policy,
“with respect to TSPs that were not members of the CCTS on 1 December 2010, the Commission determines, under section 24 of the Act, that for a period ending on 20 December 2015...
as a condition of providing telecommunications service to any reseller, all Canadian carriers are required to include in their service contracts and other arrangements with such resellers the stipulation that any such reseller is required to be a member of the CCTS commencing five days after the date on which the CCTS informs the reseller that the CCTS has received a complaint about the reseller falling within the scope of the CCTS’s mandate.”
Conclusion regarding Adeste Global Managed Networks Inc.
Based on the Commission’s records, the CCTS has received an in scope complaint about Adeste Global Managed Networks Inc. and advised you on two separate occasions, by letters received on 27 August 2012 and 11 September 2012, that the company is required to join the CCTS within five days of the receipt of notification from the CCTS. In addition, Commission staff sent you a letter dated 26 September 2012 with respect to the company’s requirement to register with CCTS. Further, as of the date of this letter, the Commission has no evidence that Adeste Global Managed Networks Inc. is a member of the CCTS.
Action required
Pursuant to section 37(2) of the Telecommunications Act, the Commission hereby directs Adeste Global Managed Networks Inc. to file by 19 October 2012 proof that it is or has become a member of the CCTS or argument demonstrating that Adeste Global Managed Networks Inc. does not provide services within the scope of the CCTS. Further, Adeste Global Managed Networks Inc. is to identify the service provider(s) it obtains service from as well as a list of the services provided to Adeste Global Managed Networks Inc.
If Adeste Global Managed Networks Inc. fails to respond by 19 October 2012, the Commission will take further steps to enforce its membership requirement. In particular, the Commission intends to initiate a proceeding, during which Adeste Global Managed Networks Inc. will be required to show cause as to why the Commission should not require the Canadian carrier that provides services to Adeste Global Managed Networks Inc. to disconnect such services, given that Adeste Global Managed Networks Inc.’s membership in the CCTS is a condition of providing service to Adeste Global Managed Networks Inc. under section 24 of the Telecommunications Act.
You can contact the CCTS for information on how to become a member via the contact information below:
Howard Maker
Commissioner
Commissioner for Complaints for Telecommunications Services (CCTS)
P.O. Box 81088
Ottawa, ON
K1P 1B1
Tel: 613.688.4760
Toll-Free: 1.888.221.1687
Fax: 613.688.4751
howard.maker@ccts-cprst.ca
Should you have any questions regarding the above matter, please contact Masood Qureshi at 819-997-4387.
Sincerely,
Original signed by
John Traversy
Secretary General
c.c.: Masood Qureshi, Director, Consumer Policy
- Date modified: