ARCHIVED - Letter
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Ottawa, 10 September 2012
Our Reference: 8663-C12-201015470
Ms. Elizabeth Manzoni
Convergia Networks Inc.
237 Hymus Blvd.
Pointe Claire, Québec
Dear Ms. Manzoni:
RE: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller
On 24 July 2012, Commission staff requested Convergia Networks Inc. (Convergia) to make certain revisions and provide additional information related to the company’s proposed customer notification texts in order to comply with the directives in Telecom Decision 2005-211 and Telecom Decision 2005-612. On 8 August 2012, Convergia filed its response to the above-noted Commission letter.
This is to advise that based on the information provided by Convergia, including the name of its 9-1-1 service provider, Commission staff is satisfied that Convergia is providing 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for approval are in compliance with the directives in Telecom Decision 2005-21 and Telecom Decision 2005-61. Finally, as of the date of this letter, Commission staff notes that Convergia has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s reseller list.
It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts that are being approved through this letter must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service.
The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and reseller registrations. Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at www.crtc.gc.ca.
‘Original signed by M. Murray’
Director, Regulatory Implementation
c.c.: Michael Holmes, CRTC, (819) 953-5123, firstname.lastname@example.org
 Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21,
4 April 2005 (Telecom Decision 2005-21).
 Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).
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