Search

ARCHIVED -  Letter

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Archived

This page has been archived on the Web.

Ottawa, 6 August 2012

Ref. No.: 8663-C12-201015470

BY E-MAIL

Mr. Tim St. Pierre
Director
Eccentric Artists Technical Services Ltd.
437 Bay Street
Port Perry, Ontario
L9L 1M7
tim@communicatefreely.net

Dear Mr. St. Pierre:

RE: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

On 20 July 2012, Commission staff requested Eccentric Artists Technical Services Ltd. (Eccentric Artists) to make certain revisions and provide additional information related to the company’s proposed customer notification texts in order to comply with the directives in Telecom Decision 2005-211 and Telecom Decision 2005-612. On 2 August 2012, Eccentric Artists filed its response to the above-noted Commission letter.

This is to advise that based on the information provided by Eccentric Artists, including the name of its 9-1-1 service provider, Commission staff is satisfied that Eccentric Artists is providing 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for approval are in compliance with the directives in Telecom Decision 2005-21 and Telecom Decision 2005-61.  Finally, as of the date of this letter, Commission staff notes that Eccentric Artists has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s reseller list.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations.  The customer notification texts that are being approved through this letter must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service.

The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and reseller registrations.  Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service.  These regulations can be found on the Commission’s website at www.crtc.gc.ca.

Yours sincerely,

‘Original signed by M. Murray’

Michel Murray
Director, Regulatory Implementation
Telecommunications

c.c.: Michael Holmes, CRTC, (819) 953-5123, michael.holmes@crtc.gc.ca

[1] Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21,
4 April 2005 (Telecom Decision 2005-21).

[2] Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).

Date modified: